https://community.ee.co.uk/t5/Mobile-Services/Ex-Bt/m-p/1238942#M24648 <P>I was moved over from BT when my contract was up and got free roaming, double data etc. Before I went to Spain last week I contacted EE regards roaming saying that I had a zero spend cap and was told it didn’t matter. When in Spain I got a text saying I needed a spend cap set at a limit of £20 to continue with service.</P><P>I couldn’t do this as I was completely cut off and couldn’t use my phone or my wife’s who is on the same contract. I tried to contact someone but it is virtually impossible to talk to someone. I’m only writing this form because I can’t find a number to speak to a human. If you phone 150 you only get a text message and that’s it, if your enquiry is not on the list it’s basically get lost!</P><P>I can’t change from EE without paying £148 so I feel the service has gone downhill since my days with BT.</P> Tue, 21 Mar 2023 15:49:37 GMT Bromleybob1 2023-03-21T15:49:37Z https://community.ee.co.uk/t5/Mobile-Services/Ex-Bt/m-p/1238942#M24648 <P>I was moved over from BT when my contract was up and got free roaming, double data etc. Before I went to Spain last week I contacted EE regards roaming saying that I had a zero spend cap and was told it didn’t matter. When in Spain I got a text saying I needed a spend cap set at a limit of £20 to continue with service.</P><P>I couldn’t do this as I was completely cut off and couldn’t use my phone or my wife’s who is on the same contract. I tried to contact someone but it is virtually impossible to talk to someone. I’m only writing this form because I can’t find a number to speak to a human. If you phone 150 you only get a text message and that’s it, if your enquiry is not on the list it’s basically get lost!</P><P>I can’t change from EE without paying £148 so I feel the service has gone downhill since my days with BT.</P> Tue, 21 Mar 2023 15:49:37 GMT https://community.ee.co.uk/t5/Mobile-Services/Ex-Bt/m-p/1238942#M24648 Bromleybob1 2023-03-21T15:49:37Z https://community.ee.co.uk/t5/Mobile-Services/Ex-Bt/m-p/1239000#M24657 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3515924">@Bromleybob1</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>You can manage your spend cap in the My EE app - go to <STRONG>Mobile Plan</STRONG> &gt; <STRONG>Settings</STRONG> &gt; <STRONG>Spend Cap</STRONG></P> <P>Hope this helps.</P> <P>James</P> Tue, 21 Mar 2023 18:17:34 GMT https://community.ee.co.uk/t5/Mobile-Services/Ex-Bt/m-p/1239000#M24657 James_B 2023-03-21T18:17:34Z