topic Re: Roaming not working in pakistan in Mobile Services

Roaming not working in pakistan

Xah — Tue, 21 Mar 2023 06:37:04 GMT

I am in pakistan and roaming is not working I have enabled all roaming services but not working could you help ?

I am monthly ee user .

Thanks

Re: Roaming not working in pakistan

Xah — Tue, 21 Mar 2023 06:40:01 GMT

Can ee team members assist me asap?

Re: Roaming not working in pakistan

Katie_B — Tue, 21 Mar 2023 07:37:31 GMT

Good morning @Xah.

Welcome to the EE Community.

Can I confirm you activated roaming with EE by texting ROAMING to 150 before leaving the UK?

If yes, could you please confirm if you are currently connected to a local network?

Speak soon,

Kaite

Re: Roaming not working in pakistan

Xah — Tue, 21 Mar 2023 08:33:15 GMT

No I have not activated before leaving UK, I have activated when I am in pakistan

Re: Roaming not working in pakistan

Katie_B — Tue, 21 Mar 2023 08:53:26 GMT

Hi @Xah.

How did you activate your settings?

Roaming must also be enabled on your EE account. This can be done by giving us a call or texting ROAMING to 150 before leaving the UK.

If you have not been able to do this, please log in to your My EE account and use our online chat service. The chat team have account access and will be able to activate this for you.

Katie

Re: Roaming not working in pakistan

Xah — Tue, 21 Mar 2023 09:38:39 GMT

How to do oneline chat ?

Re: Roaming not working in pakistan

Katie_B — Tue, 21 Mar 2023 09:43:24 GMT

Hi @Xah.

Please log in to your My EE account and await for the chat icon to appear.

Katie