topic Re: No connection for calls and internet.im in Poland for a week in Mobile Services

No connection for calls and internet.im in Poland for a week

basiaaugus — Sun, 19 Mar 2023 09:32:54 GMT

I have no connection for calls and internet. In Poland for one week

Re: No connection for calls and internet.im in Poland for a week

Leanne_T — Sun, 19 Mar 2023 09:58:22 GMT

Hi @basiaaugus

Thanks for coming here.

Are you with us on a pay monthly contract or pay as you go?

Have you tried manually connecting to another network?

Leanne 🙂

Re: No connection for calls and internet.im in Poland for a week

basiaaugus — Sun, 19 Mar 2023 12:39:03 GMT

I'm on contract

Re: No connection for calls and internet.im in Poland for a week

Leanne_T — Sun, 19 Mar 2023 12:46:00 GMT

Thanks @basiaaugus

Did you activate roaming on your account before travelling to Poland?

Have you tried manually searching for a network?

Leanne 🙂

Re: No connection for calls and internet.im in Poland for a week

basiaaugus — Sun, 19 Mar 2023 13:00:03 GMT

My roaming was active on the arrival last Wednesday for 2 days, no
connection since Friday

Re: No connection for calls and internet.im in Poland for a week

bristolian — Sun, 19 Mar 2023 13:04:55 GMT

If roaming is active on your SIM, then the common fix for coverage issues abroad is to manually connect to an alternative local network, or do this via restarting your phone or toggling flight mode.

Re: No connection for calls and internet.im in Poland for a week

basiaaugus — Sun, 19 Mar 2023 13:15:03 GMT

My business is damaged because of lack of service

Re: No connection for calls and internet.im in Poland for a week

Leanne_T — Sun, 19 Mar 2023 13:29:49 GMT

Hi @basiaaugus

Can you confirm if you have any networks showing if you manually search in your phone settings?

Leanne.

Re: No connection for calls and internet.im in Poland for a week

basiaaugus — Sun, 19 Mar 2023 13:41:03 GMT

Nothing is showing

Re: No connection for calls and internet.im in Poland for a week

bristolian — Sun, 19 Mar 2023 14:08:13 GMT

If no networks show as available on a manual search, that suggests you are outside the coverage of all network providers in your current location.

Re: No connection for calls and internet.im in Poland for a week

basiaaugus — Sun, 19 Mar 2023 14:14:03 GMT

I'm in Kraków, same location as 3 days ago. Nobody has this problem. My 3
colleagues are accessing the connection no problem. I am the only one in
my team with no connection. I'm coordinating 3 teams for language
translation. Very embarrassing and lost work

Re: No connection for calls and internet.im in Poland for a week

Leanne_T — Sun, 19 Mar 2023 14:24:42 GMT

Hi @basiaaugus

Have you made any account changes recently?

Are you able to try the SIM in another phone to see if this works?

Leanne.

Re: No connection for calls and internet.im in Poland for a week

basiaaugus — Sun, 19 Mar 2023 14:27:03 GMT

I made no changes to my account, not possible to use another phone

Re: No connection for calls and internet.im in Poland for a week

Leanne_T — Sun, 19 Mar 2023 14:29:28 GMT

Thanks @basiaaugus

In this case we will need to get the account looked into, please get in touch with us using the contact details on the Contact us, Help page.

Thanks.

Leanne.