Phone is no longer connected to network

Help12345678 — Sat, 18 Mar 2023 20:29:41 GMT

Hi,

My phone is new and was working but oddly. Earlier this week I was suddenly unable to make calls. I did some investigation and found there were 2 mobile plans added to the phone and both were primary lines. I had to select one to make a call.

This evening I called your technical support team to get the duplicate plan issue resolved. The guy on the phone said it’s because I’d registered the phone as an esim (this isn’t something I selected during the setup process nor do I remember seeing). He suggested I delete one of the primary lines. I did, it deleted both lines, the call cut out and I can no longer make or receive any calls at all even via wifi calling. It doesn’t even look like my phone’s registered to the network anymore.

I don’t have another phone in the house to call the tech support team back. I‘ve sent them a msg via the Facebook page but I haven’t had a reply.

How do I get this sorted please? I’m rather annoyed that the tech support advice has now left me in this position..

Many thanks!

Re: Phone is no longer connected to network

Leanne_T — Sun, 19 Mar 2023 08:59:16 GMT

Hi @Help12345678

I am very sorry to hear this has happened.

Have you been able to speak to our mobile care team again since you posted last night?

Thanks.

Leanne.

topic Re: Phone is no longer connected to network in Mobile Services

Phone is no longer connected to network

Re: Phone is no longer connected to network