topic Re: Roaming in Mobile Services

Roaming

Streetworker01 — Fri, 17 Mar 2023 18:08:20 GMT

I’m confused. Yesterday in the King’s Lynn store, an assistant advised that if I set up a Roaming Pass I should set no spend cap. But I’ve just added Roaming Passes to my phone and my mother’s and both times it said we’d have to set a cap of at least £20 on each phone or we wouldn’t be able to use them abroad. Can anyone give me the definitive answer? I don’t want to arrive in New York and find my phone won’t work.

Re: Roaming

XRaySpeX — Fri, 17 Mar 2023 19:15:35 GMT

@Streetworker01 : Well, no spend cap at all is at least £20 (it's infinite 😉 !). It's just saying if you set it too low it will bite against the cost of the Roam Abroad Pass itself as well as data charges and run-on rates if you’ve exhausted your data allowance or data pass, thus curtailing your use of data while roaming. £20 might seem a reasonable leeway.

Re: Roaming

bristolian — Fri, 17 Mar 2023 19:17:40 GMT

Also remember that setting a billing add-on won't enable the roaming facility which is what allows your phone to connect to foreign networks.

Text ROAMING to 150 to make sure this is done.

Re: Roaming

Streetworker01 — Fri, 17 Mar 2023 21:24:02 GMT

Ah, I see. So it’s not going to be a problem if I put, say, £30 cap on just in case? I’m highly unlikely to exceed my plan while I’m there. And mum certainly won’t exceed hers!

Re: Roaming

Streetworker01 — Fri, 17 Mar 2023 21:25:38 GMT

Thanks for the reminder. I’m sure it’s straightforward in practice but any tips are always welcome.

Re: Roaming

Leanne_T — Sat, 18 Mar 2023 07:34:42 GMT

Hi there @Streetworker01

This should work for you, as long as roaming is also set up.

To make sure everything is set up correctly for roaming, please give us a call on 150 and the team will be happy to check for you 🙂

Leanne.

Re: Roaming

Streetworker01 — Sat, 18 Mar 2023 08:32:54 GMT

Thank you. In the cold light of day I think I was stupidly conflating “no cap” with a cap of 0.00. As another poster rightly said, “no cap” is infinite.

Re: Roaming

Leanne_T — Sat, 18 Mar 2023 10:15:43 GMT

No problem @Streetworker01

If you would like to check, our mobile care team will be happy to help 🙂

Leanne.

Re: Roaming

Streetworker01 — Sat, 18 Mar 2023 13:04:23 GMT

I did exactly as you suggested and they were really helpful. Exemplary service.

Re: Roaming

Leanne_T — Sat, 18 Mar 2023 13:07:31 GMT

Glad to hear this @Streetworker01

Have a lovely time 🙂

Leanne.