topic Re: Calls to Ukraine from the UK are free in Mobile Services

Calls to Ukraine from the UK are free

Virgis — Sun, 12 Mar 2023 14:39:03 GMT

I, too, calls to Ukraine charge me money..why?

Re: Calls to Ukraine from the UK are free

Virgis — Sat, 11 Mar 2023 09:08:38 GMT

Is there a plan for calls to Ukraine

Re: Calls to Ukraine from the UK are free

Katie_B — Sat, 11 Mar 2023 11:57:52 GMT

Hello @Virgis.

We're continuing to cover the cost of calls and texts to Ukrainian numbers for our customers.

Even if a Ukrainian mobile is being used in another country, EE customers won't be out of pocket for staying in touch with loved ones.

Katie

Re: Calls to Ukraine from the UK are free

Virgis — Sun, 12 Mar 2023 14:34:29 GMT

I, too, calls to Ukraine charge me money..why?

Re: Calls to Ukraine from the UK are free

Virgis — Sun, 12 Mar 2023 16:03:52 GMT

Do you call Ukraine? can it be free? I used to call for free..now we can't callI, too, calls to Ukraine charge me money..why?

Re: Calls to Ukraine from the UK are free

Katie_B — Mon, 13 Mar 2023 06:52:25 GMT

Hi @Virgis.

Are you pay as you go or pay monthly?

For pay as you go we are covering those costs, so you won't pay them. You will have credit deducted initially, but we are automatically refunding these costs, and they will appear on your account within one day.

If you are pay monthly, you shouldn't see a charge. If you do see a charge on your bill you will also see a credit from us to cover the charge.

Katie

Re: Calls to Ukraine from the UK are free

Virgis — Mon, 13 Mar 2023 07:38:52 GMT

What package should I order to call Ukraine?

Re: Calls to Ukraine from the UK are free

Virgis — Mon, 13 Mar 2023 07:40:32 GMT

You did not return the money you charged for calls to Ukraine

Re: Calls to Ukraine from the UK are free

James_B — Mon, 13 Mar 2023 08:22:29 GMT

Hi @Virgis,

Are you using a pay as you go or pay monthly plan?

James

Re: Calls to Ukraine from the UK are free

Virgis — Fri, 17 Mar 2023 12:28:49 GMT

Is there an add-on to call Ukraine

Re: Calls to Ukraine from the UK are free

Chris_B — Fri, 17 Mar 2023 13:27:50 GMT

@Virgis You don’t need one. You’ll not be charged to call Ukraine. If you do see a charge you should be refunded within 24 hours

Re: Calls to Ukraine from the UK are free

Virgis — Fri, 17 Mar 2023 14:11:18 GMT

I called Ukraine and they didn't give me money...

Re: Calls to Ukraine from the UK are free

Virgis — Fri, 17 Mar 2023 14:11:55 GMT

it would be better for me to pay for the supplement...

Re: Calls to Ukraine from the UK are free

James_B — Fri, 17 Mar 2023 15:16:50 GMT

I've sent you some information via private message @Virgis

James

Re: Calls to Ukraine from the UK are free

Virgis — Thu, 23 Mar 2023 15:37:43 GMT

I called and talked to the operator and he said that the free calls to Ukraine have ended...maybe there is a package to call Ukraine

Re: Calls to Ukraine from the UK are free

James_B — Thu, 23 Mar 2023 17:20:51 GMT

I've sent you a private message @Virgis

Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Calls to Ukraine from the UK are free

Dani1101 — Sun, 23 Apr 2023 12:53:57 GMT

I made a Top Up of £5 ... I did 3 minutes to Ukraine , and now it says that " it seems that you don't have enough credit ". I tried from my friend phone wich he has £10 bundle on his EE sim card.

Please inform us correctly : Do we have free calls to Ukraine or not . Yes or no ...?

Re: Calls to Ukraine from the UK are free

Leanne_T — Sun, 23 Apr 2023 13:57:51 GMT

Hi @Dani1101

I have sent you a private message for some details.

Speak soon.

Leanne.

Re: Calls to Ukraine from the UK are free

Dani1101 — Mon, 24 Apr 2023 11:26:01 GMT

You asked me when Its convenient for me to call me , more then 24 hours past since then and i have no call from you,and my free calls to ukraine are NOT avaiavle from my EE sim card

Re: Calls to Ukraine from the UK are free

Tonypaparuda — Fri, 28 Apr 2023 20:22:55 GMT

Hello ,

Yesturday I was in Ukraine and I made 1 minute call .. I was charged £1.80 . I want to mention that I have a active Pack on my account .I also have credit available as well . I would like to know if I have free calls in Ukraine when I'm traveling here. If yes , why was I charged . Thank You