topic Re: Re: EE Voicemail: All you need to know in Mobile Services

Re: EE Voicemail: All you need to know

CaptJax13 — Thu, 16 Mar 2023 17:47:18 GMT

I am on sim only and currently in Spain. I cannot access voicemail when I call that or the UK number for customer services I am told that calls to the numbers are barred. I cannot check the balance on my account either.

Re: Re: EE Voicemail: All you need to know

XRaySpeX — Thu, 16 Mar 2023 18:33:32 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Re: EE Voicemail: All you need to know

CaptJax13 — Thu, 16 Mar 2023 21:06:03 GMT

Hi
I was on monthly contract but I wanted to move to payg. The switch happened whilst I was abroad (I still am) I had full roaming previously.
The automatic provider is orange I have tried changing manually but still get calls to this number are barred. Think it will be a call to customer services!
Thank you
Jackie

Sent from my iPhone

Re: Re: EE Voicemail: All you need to know

bristolian — Thu, 16 Mar 2023 23:01:52 GMT

@CaptJax13 wrote:
I was on monthly contract but I wanted to move to payg. The switch happened whilst I was abroad (I still am) I had full roaming previously.

All new EE PAYG SIMs need to be activated on the UK network first, before they will work abroad - this includes migrations from pay-monthly.

Your SIM will not work abroad until you do this.