topic Re: I just arrived in Australia and I am unable to connect to network roaming in Mobile Services

I just arrived in Australia and I am unable to connect to network roaming

Rossy15 — Thu, 16 Mar 2023 12:05:03 GMT

I am in a monthly contract and subscribed to the add on before I left the UK

I can only use wifi

please help asap as I will

thank you

Rossy

Re: I just arrived in Australia and I am unable to connect to network roaming

Schockwave — Thu, 16 Mar 2023 12:44:04 GMT

Hello @Rossy15 ,

Welcome to the community,

Subscribing to the add on does not enable roaming. You should have made sure that roaming is enabled before going abroad.

If you have Skype, there is a free number you can ring to see if customer service can enable it, we cannot do this from here, this is not customer service:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: I just arrived in Australia and I am unable to connect to network roaming

Rossy15 — Thu, 16 Mar 2023 15:04:18 GMT

Dear all,

I am currently in Australia and although I activated the roaming service, I CANNOT get any service provider. Only SOS! I have setup everything correctly and still no joy. Can support please help?

Thank you,

M aria

Re: I just arrived in Australia and I am unable to connect to network roaming

XRaySpeX — Thu, 16 Mar 2023 16:08:18 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: I just arrived in Australia and I am unable to connect to network roaming

bristolian — Thu, 16 Mar 2023 18:23:27 GMT

Ignoring the billing add-on you've chosen, but if roaming is correctly activated on your phone then manually selecting different local networks and/or restarting your phone, is all you can realistically do.

If roaming is not activated on your phone, then you will need to contact EE CS to do so - either via Skype over a WiFi connection, or using another phone.