topic Re: Re: Forget to roam my sim card in Mobile Services

Re: Forget to roam my sim card

lindajoanne2003 — Wed, 15 Mar 2023 20:45:53 GMT

Fed being told to call or txt to fix roaming how can u possibly do this if ur sim is not getting recognised on network I have had 3 trips abroad now with no mobile thinking of going to another network never had this problem except EE😡

Re: Re: Forget to roam my sim card

bristolian — Wed, 15 Mar 2023 20:58:11 GMT

You're right - taking your phone abroad without roaming being enabled causes a catch-22 situation.

You can contact EE CS either from another phone, or +44 800 0798586 from a web-calling app such as Skype.

Re: Re: Forget to roam my sim card

lindajoanne2003 — Wed, 15 Mar 2023 21:09:15 GMT

How can u use Skype with no network ? Also not going to run someone else's phone bill up so there is no solution till u get home been given money back from EE everytime but felt worried having no contact with homev

Re: Re: Forget to roam my sim card

bristolian — Wed, 15 Mar 2023 22:18:28 GMT

@lindajoanne2003 wrote:

How can u use Skype with no network ?

Over a WiFi connection

Re: Re: Forget to roam my sim card

Schockwave — Wed, 15 Mar 2023 22:39:40 GMT

@lindajoanne2003 , before you go abroad, make sure that you have roaming set up on your account, then you will not have this problem.

Since you have made three trips abroad, after the first one, why when you went abroad again did you not think to set roaming up? Once it has been enabled on your account, unless you disable it, it should always be enabled, then you would not have this problem.

Re: Re: Forget to roam my sim card

XRaySpeX — Thu, 16 Mar 2023 16:19:42 GMT

In the same way as you are posting here.