topic Re: I’ve received a text with a pin but didn’t request it? What do I do? in Mobile Services

I’ve received a text with a pin but didn’t request it? What do I do?

LeolieHowlett — Mon, 18 Mar 2019 22:05:20 GMT

Re: I’ve received a text with a pin but didn’t request it? What do I do?

Chris_B — Tue, 19 Mar 2019 08:20:49 GMT

Re: I’ve received a text with a pin but didn’t request it? What do I do?

LeolieHowlett — Tue, 19 Mar 2019 08:23:31 GMT

It doesn’t say, it just says here’s your pin ...... then says they’d never call to ask for the pin and to call 150 ASAP if I didn’t request it which I’m going to do as they were closed last night when I posted this

Re: I’ve received a text with a pin but didn’t request it? What do I do?

Profile closed — Tue, 19 Mar 2019 08:52:13 GMT

@LeolieHowlett wrote:
It doesn’t say, it just says here’s your pin ...... then says they’d never call to ask for the pin and to call 150 ASAP if I didn’t request it which I’m going to do as they were closed last night when I posted this

Please let us know what EE say as i have heard a few people saying this lately. thanks

Re: I’ve received a text with a pin but didn’t request it? What do I do?

Jon_K — Tue, 19 Mar 2019 08:57:45 GMT

Good Morning @LeolieHowlett.

Welcome to the community.

Let us know how you get on after contacting our Mobile Care team, hopefully they can tell you what this pin is.

Jon

Re: I’ve received a text with a pin but didn’t request it? What do I do?

GemStar-1985 — Mon, 03 May 2021 20:40:21 GMT

I’ve had 2 pin codes and a text regarding an EE contract yet I’m on PAYG as well as a call from someone who HAS my exact number - which I’ve had for OVER A YEAR - what the **** EE?

Sort this crap out please!!

Re: I’ve received a text with a pin but didn’t request it? What do I do?

Leanne_T — Tue, 04 May 2021 06:56:36 GMT

Hi @GemStar-1985

Thanks for coming to the community.

If you have received texts regarding a contract and you are on pay as you go, I would suggest giving our Mobile Care team a call, they will be able to check this for you.

The call you have received may have been related to number spoofing (where nuisance callers and criminals deliberately alter the caller ID)

You can find out more about number spoofing on the Ofcom website and in our Call spoofing article.

Thanks.

Leanne.

Re: I’ve received a text with a pin but didn’t request it? What do I do?

JandLM — Fri, 07 May 2021 08:45:43 GMT

Re: I’ve received a text with a pin but didn’t request it? What do I do?

Leanne_T — Fri, 07 May 2021 09:24:36 GMT

Morning @JandLM

Thanks for coming to the community.

Could you let me know what the message says?

Speak soon 🙂

Leanne.

Re: I’ve received a text with a pin but didn’t request it? What do I do?

Sca28 — Thu, 04 Nov 2021 08:11:01 GMT

I have received the same text at 3.30 am this morning, unsure what to do. Did you call EE ? Just wondering what their response was?🙂

Re: I’ve received a text with a pin but didn’t request it? What do I do?

James_B — Thu, 04 Nov 2021 08:13:43 GMT

Hi @Sca28,

Welcome to the EE Community. 🙂

If you didn't request the PIN, please get in touch on 150 as advised in the message.

If you had been trying to access your own EE account, you don't need to take any action.

James