topic Re: roaming is not working in Mobile Services

roaming is not working

Tovariz — Mon, 13 Mar 2023 06:04:47 GMT

Hello. I have a problem with roaming. I bought a SIM card in England, activated it. In your personal account, a 100gb package is displayed. But having arrived in Europe, it turned out that roaming does not work, only SMS is received about crossing the borders of countries. But calls and the Internet does not work. What are the options for solving the problem? Could the support service check my account by phone number and tell me what the problem is?

Re: roaming is not working

Katie_B — Mon, 13 Mar 2023 06:39:10 GMT

Hello @Tovariz.

Welcome to the community.

Have you used your SIM in the UK before travelling abroad?

Katie

Re: roaming is not working

XRaySpeX — Mon, 13 Mar 2023 06:58:37 GMT

@Tovariz : How activated it? Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

Re: roaming is not working

Tovariz — Tue, 14 Mar 2023 18:59:11 GMT

Good evening. In the communication salon, they told me that the tariff begins to operate only after activation, that is, after making a call in England. My tariff is active. The money was deposited, and later the activation took place, this can be seen in your personal account, in the history of operations. But nothing works in Europe... (

Re: roaming is not working

Tovariz — Tue, 14 Mar 2023 20:03:40 GMT

Re: roaming is not working

XRaySpeX — Tue, 14 Mar 2023 19:39:02 GMT

Did you make a call or text while in UK? Your pix don't show anything about you having made any calls or texts. You just haven't "activated" it enough to use abroad; just enough to use in UK.

Re: roaming is not working

Tovariz — Tue, 14 Mar 2023 19:42:24 GMT

Thanks for the answer. Should statistics show calls?

Perhaps something went wrong ... The solution to the problem now is to make a call from the territory of England, there is no other way to solve the problem?

Re: roaming is not working

bristolian — Tue, 14 Mar 2023 19:43:49 GMT

All new PAYG SIMs need to be used on EE's UK network before they are then enabled for roaming.

There is no workaround.

Re: roaming is not working

Tovariz — Tue, 14 Mar 2023 19:45:15 GMT

I don't quite understand. The tariff is activated only after the call, I have an active tariff, which means that the call was made ...

Re: roaming is not working

XRaySpeX — Tue, 14 Mar 2023 19:45:37 GMT

Yes, that's what I said in the 1st place.

Re: roaming is not working

XRaySpeX — Tue, 14 Mar 2023 19:52:24 GMT

Yes, the tariff, i.e. the pack, is activated for use in UK from when a call or text is made but that's not the same as being activated for use roaming abroad. I repeat, that needs the call or text to made whilst connected to EE's home UK network. There is no workaround to that.

Re: roaming is not working

Tovariz — Tue, 14 Mar 2023 19:52:54 GMT

Без вызова он не был бы активирован. И она активна. Звонок был сделан...

Re: roaming is not working

XRaySpeX — Tue, 14 Mar 2023 19:56:29 GMT

@Tovariz wrote:

Without the call, it would not have been activated. And she is active. The call was made.

That doesn't follow from the evidence. You have made no calls!

Re: roaming is not working

Tovariz — Tue, 14 Mar 2023 20:09:18 GMT

Sorry, but I don't understand the difference between activation for England and for roaming? In both cases, the call is made from the territory of England, judging by your message ... or when the call was made, while in England, the phone could connect to another network? Is that the difference? I really do not understand...

Re: roaming is not working

XRaySpeX — Tue, 14 Mar 2023 20:29:14 GMT

But you haven't made any calls.

Re: roaming is not working

Tovariz — Wed, 15 Mar 2023 04:15:17 GMT

Who can explain what the difference is? Thank you)

Re: roaming is not working

Leanne_T — Wed, 15 Mar 2023 07:30:43 GMT

Hi @Tovariz

Thanks for coming here.

To use a pay as you go SIM card abroad, first the SIM would need to have made a call or sent a text on the EE network in the UK. Topping up and buying a pack would not activate the SIM card to be used abroad.

The SIM will activate when back in the UK and used on the EE network.

Thanks.

Leanne.