topic Re: Can’t use Data Roaming in USA in Mobile Services

Can’t use Data Roaming in USA

Tinio1 — Tue, 14 Mar 2023 15:38:10 GMT

I’ve just recently moved from PAYG Sim to a 24month contract w/ a new iPhone 13 Mini. I used its data etc at the airport before leaving to go to the USA for business. I have a Roam Abroad Pass add on as my 1 free add on to the contract, but for some reason I can’t use my data, connect to a network over here.

The network & coverage bars at top right of phone are all flat & state ‘SOS’. Please could someone help me get my data working/connect to a network.

Many thanks,

Martin

Re: Can’t use Data Roaming in USA

XRaySpeX — Tue, 14 Mar 2023 15:53:16 GMT

@Tinio1 : Can you make calls & texts?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Can’t use Data Roaming in USA

Tinio1 — Tue, 14 Mar 2023 16:29:55 GMT

Hello there, thank you for responding so quickly!

I can’t make/receive calls or texts. I’ve tried selecting all different networks manually & switching the phone on & off many times. Nothing changed, just kept getting ‘SOS’ on top right of screen.

The one thing I didn’t do before leaving was text ‘ROAMING’ to 150 before I left, this was because I had previously received a message from ee to say, “We've added the Roam Inclusive Extra to your account.”

Re: Can’t use Data Roaming in USA

Jon_K — Tue, 14 Mar 2023 18:10:43 GMT

Hi @Tinio1

Can you check your My EE Account to see if roaming is activated?

Jon

Re: Can’t use Data Roaming in USA

XRaySpeX — Tue, 14 Mar 2023 18:55:59 GMT

A billing extra doesn't enable Roaming on your a/c. If you didn't enable Roaming before you left UK, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.