topic Re: Calls being disconnected after 2 rings in Mobile Services

Calls being disconnected after 2 rings

Larra6 — Mon, 13 Mar 2023 19:15:31 GMT

For the past the few days, every time I'm trying to call my husband,or work number,after 2 rings,the call gets disconnected. I reset the phone but still the same issue.

Re: Calls being disconnected after 2 rings

Katie_B — Tue, 14 Mar 2023 07:50:30 GMT

Good morning @Larra6.

Is it just to your husband and work number that you experience this issue?

Does this happen in more than one location?

Speak soon,

Katie

Re: Calls being disconnected after 2 rings

Larra6 — Tue, 14 Mar 2023 08:08:17 GMT

Hi Katie. Yesterday I had to phone my daughter's school and it happend the same. I haven't checked with other numbers.

Thank you

Re: Calls being disconnected after 2 rings

Katie_B — Tue, 14 Mar 2023 08:28:13 GMT

Thanks for confirming @Larra6.

Does this happen in more than one location?

Katie

Re: Calls being disconnected after 2 rings

Larra6 — Tue, 14 Mar 2023 13:49:03 GMT

Hi,yes. I've even tried different numbers and still doesn't work.

Re: Calls being disconnected after 2 rings

Katie_B — Tue, 14 Mar 2023 13:52:56 GMT

Thanks for getting back to me @Larra6.

Please get in touch with our technical care team who can look into this further for you.

The team can be contacted on 0800 079 8586 free from any landline or provider.

Katie