topic Re: Sending and Receiving Picture Messages on EE in Mobile Services

Sending and Receiving Picture Messages on EE

Christopher_G — Wed, 31 Jan 2024 13:35:40 GMT

We’ll help with setting up your phone for sending and receiving picture messages. Have you received a message with

https://get.mms.ee.co.uk/ee/ included within? Read on.

Will I be charged for sending picture messages?

You will be charged if you send a picture message, for the latest prices see our pay monthly price guide or the pay as you go price guide.

Can I buy a picture message add-on to save money?

Yes you can, to buy an add-on just log in to your My EE account.

Once you're logged in, select Plans & Add-Ons and then Get Add-Ons.

My phone can’t receive pictures, how do I set this up?

For most phones, you can download the settings needed from our online set up tool.

If you're an iPhone user and you're having difficulty setting up picture messaging, please see the About iMessage and SMS/MMS Apple support pages.

If you’ve received a message from one of your contacts saying:

"I've sent you an EE Photo/Video Message. Go to https://eeuk.mms.ee.co.uk/eeuk/ Your message is valid for 7 days."

This could mean that your phone needs to be set up for picture messaging.

Why have I been charged for sending a text message?

There are times when you might be charged the cost of a picture message when you thought you were sending a free text within your allowance.

This may be because your text includes a non-standard smiley or symbol such as an emoticon or emoji.

Depending on what device you are using a text message with an emoji included may be converted into a picture message, which is chargeable.

Some devices may also convert a text message into a picture message if this is over 160 characters.

This isn't something that EE or any network controls, as it's down to how your device works, but it's straightforward for you to change this.

Full information can be found on our will I be charged for sending an Emoji/Emoticon post.

Have any questions? tap 'reply' below and let us know.

Re: Sending and Receiving Picture Messages on EE

XRaySpeX — Mon, 04 Apr 2022 11:26:39 GMT

@Christopher_G wrote:

Some devices may also convert a text message into a picture message if this is over 160 characters.

Many devices will send texts msgs of over 160 chars., not as a picture msg, but in chunks of up to 160 chars. You should see this as you are typing the msg near the limit when it will display the no. of chars left in the part & the current part no. If you have a limited text allowance or are paying for texts, each part will count as 1 text msg.

Re: Sending and Receiving Picture Messages on EE

Alan157 — Tue, 14 Mar 2023 12:56:59 GMT

i am having issues with my phone number and password on eeuk.mms.ee.co.uk/eeuk/

Re: Sending and Receiving Picture Messages on EE

Kirigaya_Kazuto — Tue, 14 Mar 2023 13:12:28 GMT

Okay, so my question is: Who still sends MMS messages? I guess if you're out of data and really need to send a photo, you could stomach the 65p it costs

Re: Sending and Receiving Picture Messages on EE

James_B — Tue, 14 Mar 2023 13:19:40 GMT

Hi @Alan157,

Welcome to the EE Community. 🙂

What issues are you experiencing?

James

Re: Sending and Receiving Picture Messages on EE

roseheathcote — Thu, 25 May 2023 19:42:06 GMT

Hi, I have been sent an MMS retrieval message, and also a password. My phone does not do picture messages so I want to retrieve this on my computer. However the password does not work. Any suggestions, can I get another password sent? Thanks, Rose

Re: Sending and Receiving Picture Messages on EE

Chris_B — Thu, 25 May 2023 19:45:12 GMT

@roseheathcote Passwords are unique to that message and a different one can not be sent in its place.

Re: Sending and Receiving Picture Messages on EE

Garth5 — Fri, 16 Jun 2023 12:35:00 GMT

phone has stopped letting me send photos with text.

Re: Sending and Receiving Picture Messages on EE

James_B — Fri, 16 Jun 2023 12:43:24 GMT

Hi @Garth5,

Welcome to the EE Community. 🙂

What happens when you try to send a photo?

James

Re: Sending and Receiving Picture Messages on EE

Garth5 — Fri, 16 Jun 2023 17:23:38 GMT

I t used to have a circle and something went round it and then the photo was sent and received. now no circle or moving point - and no indication of it being sent or not until several hours later when in says message not sent - oh, sometimes it says 'sending' - but never quite makes it!

Re: Sending and Receiving Picture Messages on EE

Leanne_T — Sat, 17 Jun 2023 06:16:17 GMT

Morning @Garth5

Which phone are you using?

Are you on pay as you go or pay monthly?

Leanne 🙂

Re: Sending and Receiving Picture Messages on EE

Garth5 — Sat, 17 Jun 2023 14:11:37 GMT

pay monthly

Re: Sending and Receiving Picture Messages on EE

Leanne_T — Sat, 17 Jun 2023 14:12:58 GMT

Thanks @Garth5

Which model phone are you using?

Leanne.

Re: Sending and Receiving Picture Messages on EE

Amelia786 — Fri, 08 Mar 2024 11:00:46 GMT

I searched on every forum on internet and eventually end up fixing this by sending or receiving iMessages photos on your iPhone. Here are some steps you can try to fix the issue:-

1. iMessage Enabled:- Ensure iMessage is enabled on both your iPhone and the recipient's iPhone. Go to Settings > Messages and toggle iMessage on if it's disabled.

2. Restart iPhone:- A simple restart can often resolve temporary glitches.

3. Turn iMessage Off and On:- Go to Settings > Messages and toggle iMessage off, wait a few seconds, then turn it back on.

4. Check MMS Messaging (For Non-iPhone Recipients):- If you're sending photos to someone who doesn't use an iPhone, iMessage won't work. Your iPhone will default to MMS messaging, which has size limitations for photos. Ensure your cellular plan supports MMS and that the photo size isn't exceeding the limits.

5. Update iOS:- Outdated software can sometimes cause issues with iMessage. Go to Settings > General > Software Update and install any available updates.

6. Reset Network Settings:- Go to Settings > General > Reset > Reset Network Settings. More instruction below.

https://www.youtube.com/watch?v=6eP6v2AsAag&ab_channel=TheGeekPage

Re: Sending and Receiving Picture Messages on EE

XRaySpeX — Fri, 08 Mar 2024 11:13:25 GMT

@Amelia786 :

This thread is at least nearly a year old.
This thread is about MMS (Picture Msgs). These are not iMessages which just use data.
This is a general device-independent thread, not specifically about Apples.
MMS are not included in any plan. In some cases time- & quantity-limited add-ons may be purchased.

Re: Sending and Receiving Picture Messages on EE

Chris_B — Fri, 08 Mar 2024 13:07:38 GMT

@Amelia786 just want to quickly point out that the only thing you’ve got right here is item 4 which is applicable to this thread. But this also includes iphone users. As iphone can send and receive MMSs. And iMessage can de switched off it doesn’t have to be used. Don’t assume every I device user uses iMessage.