topic Re: Add on roam in Mobile Services

Add on roam

Kerry233333 — Fri, 10 Mar 2023 21:42:20 GMT

My son is in Amsterdam and Iv added a roam package on . It says it start immediately. But he says it’s not . How do we get it to work ??

Re: Add on roam

Katie_B — Sat, 11 Mar 2023 07:21:06 GMT

Hello @Kerry233333.

Welcome to the community.

If your son is with the device in Amsterdam and the account is under your name, I would recommend giving our customer care team a call who can ensure the Roaming setting is active within your account.

Buying the add-on does not automatically activate this.

Katie

Re: Add on roam

Kerry233333 — Sat, 11 Mar 2023 08:45:03 GMT

Thankyou 👌👌

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