topic Re: No mobile data in Australia but all set up in Mobile Services

No mobile data in Australia but all set up

Ikon66 — Mon, 06 Mar 2023 21:09:49 GMT

Just arrived in Sydney but cannot get mobile data to work so far. Thought I’d try here before ringing EE.

iPhone 14 pro max.
Have the roaming pass set up - phone seems to have all of the correct settings enabled - got good signal strength with Telstra Mobile - showing 3G only on top of phone??

any thoughts please?

Re: No mobile data in Australia but all set up

bristolian — Mon, 06 Mar 2023 21:20:38 GMT

What happens when you try using mobile data?

Have you tried using an alternative network?

Re: No mobile data in Australia but all set up

Ikon66 — Mon, 06 Mar 2023 21:41:31 GMT

I get a message saying could not activate mobile data. I’ll try a different network thanks

Re: No mobile data in Australia but all set up

Ikon66 — Mon, 06 Mar 2023 21:44:18 GMT

Got Vodafone AU & YES OPTUS but only get SOS if I select either

Re: No mobile data in Australia but all set up

Katie_B — Tue, 07 Mar 2023 07:33:11 GMT

Hello @Ikon66.

Did you activate roaming by texting ROAMING to 150 before leaving the UK?

This activates a setting on your account to allow you to use your add-on.

Speak soon,

Katie

Re: No mobile data in Australia but all set up

Ikon66 — Tue, 07 Mar 2023 11:13:34 GMT

Hi, no I did it over the phone as was having issues. Been onto tech support for over an hour and still no joy!!

Thanks to you both

Re: No mobile data in Australia but all set up

Katie_B — Tue, 07 Mar 2023 12:10:35 GMT

Thanks for confirming @Ikon66.

Has our technical care team ran some diagnostics?

Katie

Re: No mobile data in Australia but all set up

Ikon66 — Tue, 07 Mar 2023 20:45:23 GMT

Yes, multiple times. It’s now been escalated to a level 2 tech support and will get a call back tonight, local time

cheers

Re: No mobile data in Australia but all set up

Ikon66 — Wed, 08 Mar 2023 21:18:57 GMT

Still no further forward after more attempts by tech support. Going to try a shop today and look at getting prepayed sim!!! 3 days with no data is getting beyond a joke!!!

Re: No mobile data in Australia but all set up

Christopher_G — Thu, 09 Mar 2023 07:37:53 GMT

Sorry to hear that. Is it still being looked into by our tech support, @Ikon66?

Chris

Re: No mobile data in Australia but all set up

Ikon66 — Thu, 09 Mar 2023 10:25:05 GMT

Not sure, got a txt with case closed, a ref number and link to complaint page!! However, did get a missed call from EE earlier so I don’t know?? Maybe they’ll try again but not holding out much hope!!

in the meantime I’ve had to fork out $30 dollars for an E-sim to get data

Re: No mobile data in Australia but all set up

Christopher_G — Thu, 09 Mar 2023 11:21:21 GMT

Hopefully they'll be in touch with you soon, @Ikon66. Please keep us updated with what happens.

If you follow the complaint process too, our complaints team will investigate this for you.

Chris

Re: No mobile data in Australia but all set up

Ikon66 — Thu, 09 Mar 2023 20:56:49 GMT

To be fair Eleanor who’s been dealing with this has done the best she can. Spoke again to her last night and the case isn’t closed apparently. However, now that I’ve got data through other means we are leaving it open until I return home. She said I would be compensated for this

Re: No mobile data in Australia but all set up

Christopher_G — Fri, 10 Mar 2023 07:38:24 GMT

Thanks for the update, @Ikon66. Sorry for the inconvenience.

Enjoy the rest of your trip.

Chris