topic Re: Roaming tariffs, Ukraine in Mobile Services

Roaming tariffs, Ukraine

Kristie23 — Tue, 24 Jan 2023 05:35:00 GMT

Hi there. I have got a little bit confused with roaming tariffs while being abroad, in particular in Ukraine. I have received two different messages: the first one with tariffs (received from EE), and the second saying that it's free of charge to use calls, data and texts in Ukraine (received from 1024 phone number). Can anyone help with it? It will be much appreciated!

Re: Roaming tariffs, Ukraine

Christopher_G — Tue, 24 Jan 2023 10:46:22 GMT

Hi @Kristie23

Welcome to the community.

Sorry for the confusion.

The second message that you mentioned is correct. You can use your allowances in Ukraine. If you receive any charges, please let us know.

Chris

Re: Roaming tariffs, Ukraine

XRaySpeX — Tue, 24 Jan 2023 12:15:48 GMT

@Kristie23 : ~~As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/ukraine.~~

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Roaming tariffs, Ukraine

Christopher_G — Tue, 24 Jan 2023 12:04:16 GMT

Calls, texts and data to and from Ukraine are free at the moment, @XRaySpeX.

Chris

Re: Roaming tariffs, Ukraine

XRaySpeX — Tue, 24 Jan 2023 12:15:01 GMT

Ah, OK, @Christopher_G . Why isn't that mentioned on the Ukraine roaming page?

Re: Roaming tariffs, Ukraine

bristolian — Tue, 24 Jan 2023 12:16:38 GMT

Sounds like the 150 text with charges listed, is the standard roaming one - and the separate one saying FOC is a temporary one covering the current situation.

Did the temporary one have any wording of "ignore standard charges" or suchlike?

Re: Roaming tariffs, Ukraine

Christopher_G — Tue, 24 Jan 2023 12:21:10 GMT

I'm not sure why it isn't, @XRaySpeX, but it would be helpful. I'll send some feedback through.

Chris

Re: Roaming tariffs, Ukraine

anastasyavoronk — Wed, 01 Mar 2023 10:36:58 GMT

Hello, regarding your message, I'm confused, I'm charged while in Ukraine. I still have my pack allowances. But the money were taken off my account.

Re: Roaming tariffs, Ukraine

Katie_B — Wed, 01 Mar 2023 11:18:44 GMT

Hello @anastasyavoronk.

We are covering costs on pay as you go.

You will have credit deducted initially, but we are automatically refunding these costs, and they will appear on your account within one day.

If this does not get refunded please let me know,

Katie

Re: Roaming tariffs, Ukraine

Kristie23 — Wed, 01 Mar 2023 15:15:45 GMT

I don't why you are charged. I am on contract, and I wasn't charged while being in Ukraine

Re: Roaming tariffs, Ukraine

anastasyavoronk — Wed, 01 Mar 2023 22:35:25 GMT

Hi Katie, on 24,02 I made a call to Ukrainian mobile number to my mom. It costed 3£. On 27 and 28,02 I called to my husband from Ukraine I was charged 27£. After all money was taken off my account I couldn't contact with anyone, it says " not enough credit". Non of this has not been refunded.

Re: Roaming tariffs, Ukraine

anastasyavoronk — Wed, 01 Mar 2023 22:24:09 GMT

Me neither. I've gotten the message that I will not be charged.

Re: Roaming tariffs, Ukraine

Leanne_T — Thu, 02 Mar 2023 07:27:31 GMT

Thanks for coming back to us @anastasyavoronk

I have sent you a private message on here for some extra details.

Leanne.

Re: Roaming tariffs, Ukraine

fatelephant1 — Wed, 29 Mar 2023 14:17:51 GMT

Is this still the case , my son is volunteering in Ukraine and received the same two texts. I put a 60min tariff on yetserday for his phone after ringing 150. What is the actual charging tariff?

Thanks in advance , im a bit cinfused

Re: Roaming tariffs, Ukraine

fatelephant1 — Wed, 29 Mar 2023 14:33:50 GMT

Still?