topic Re: No service abroad in Mobile Services

No service abroad

Illie10 — Mon, 27 Feb 2023 12:13:15 GMT

Hi, I'm currently abroad and my phone is not connected to any network (only SOS). I am in monthly contract and has changed to eSim recently, but has been in EU since and it was working. I have tried to connect to local network manually and this hasn't worked too.Any help is much appreciated.

Re: No service abroad

Leanne_T — Mon, 27 Feb 2023 14:17:09 GMT

Hi @Illie10

Thanks for coming here.

Have you tried restarting the phone and connecting to a different network after the restart?

Is anyone else with EE and getting signal?

Leanne 🙂

Re: No service abroad

Illie10 — Mon, 27 Feb 2023 14:41:52 GMT

Hi, thanks for replying.
Yes, I have tried restarting my phone and still no service. And I had this issue when I was transiting in Dubai too.
Can't really answer the second question there 😊

Re: No service abroad

Leanne_T — Mon, 27 Feb 2023 14:45:31 GMT

Thanks @Illie10

I would suggest getting in touch with our mobile care team, they can check the account for you and help you get this sorted.

Thanks 🙂

Leanne.

Re: No service abroad

Illie10 — Mon, 27 Feb 2023 14:54:17 GMT

Thanks Leanne.

Considering I am abroad and I do not have any service on my phone, is there any other way to contact the mobile care team, e.g. per email? Live chat seems to be not available too.

Re: No service abroad

Leanne_T — Mon, 27 Feb 2023 15:12:11 GMT

Hi @Illie10

Sorry we have no email address to contact us on, you would need to call from another phone or use a calling app such as Skype to make the call.

Leanne.