topic Re: No signal or data connection in Mobile Services

No signal or data connection

Spud5700 — Sun, 26 Feb 2023 11:16:11 GMT

Hi,

I'm currently abroad and trying to use my phone, I can't make or receive calls or texts. After trying to manually connect to the local network it fails and says "Your SIM card does not allow a connection to this network". Any help would be greatly appreciated!

Re: No signal or data connection

Schockwave — Sun, 26 Feb 2023 12:57:08 GMT

@Spud5700 , are you on pay as you go or monthly contract?

I take it you have used the SIM card in the UK first?

If on a pay monthly contract, did you make sure that roaming, call abroad and premium calls are activated?

On pay as you go, need to make sure that you have enough credit, also where abroad are you?

Re: No signal or data connection

Spud5700 — Sun, 26 Feb 2023 14:07:38 GMT

Hi
I have used phone in UK without problems, its on pay as you go .last year
I had same problem and contacted EE directly and got passed from numerous
people up to "top guru".
It Has credit on it but I haven't been able to use it .I had the welcome to
Spain text etc and welcome to Portugal text ,but phone will not connect to
mobile network tried manually and same outcome it shows it is connected to
NOS and says sim card incompatible my wife's phone works and is connected
to that network.
Last year I asked for u unlocking code and received it .if I put a
portuguese sim in will it work and will I be able to put EE sim back in to
see if works?
I have reset phone and sim card but has made no difference
Looking forward to your thoughts
John

Re: No signal or data connection

bristolian — Sun, 26 Feb 2023 14:12:07 GMT

If you've been able to use your phone on Spanish networks previously, then roaming is evidently enabled.

Try manually selecting an alternative local network.

Re: No signal or data connection

Schockwave — Sun, 26 Feb 2023 14:17:27 GMT

@bristolian , @Spud5700 has tried doing a manual search for a local network and that did not work either.

@Spud5700 , if you have an unlocked phone, you can always put a local SIM card in, and you should then be able to put the EE SIM card back in the phone, not sure why you are having this problem though.

Re: No signal or data connection

Spud5700 — Sun, 26 Feb 2023 14:56:38 GMT

Hi
I will try to get a local sim and unlock phone I think it's a sim card
problem roaming.
Thanks
John

Re: No signal or data connection

Spud5700 — Thu, 02 Mar 2023 07:49:46 GMT

@Schockwave wrote:
@bristolian , @Spud5700 has tried doing a manual search for a local network and that did not work either.
@Spud5700 , if you have an unlocked phone, you can always put a local SIM card in, and you should then be able to put the EE SIM card back in the phone, not sure why you are having this problem though.

Re: No signal or data connection

Leanne_T — Thu, 02 Mar 2023 07:52:41 GMT

Hi @Spud5700

Did you try the local SIM card?

Leanne 🙂

Re: No signal or data connection

Spud5700 — Thu, 02 Mar 2023 07:54:13 GMT

Hi update Lyca sim works 4g network for internet etc. But no voice calls or text,

John

Re: No signal or data connection

Spud5700 — Thu, 02 Mar 2023 07:57:38 GMT

Yes data worked but no calls or able to text.

John

Re: No signal or data connection

Leanne_T — Thu, 02 Mar 2023 08:09:09 GMT

Hi @Spud5700

If the SIM card works, the phone is unlocked for you.

Can you try and manually connect to a different network?

Leanne 🙂

Re: No signal or data connection

Spud5700 — Wed, 08 Mar 2023 15:47:44 GMT

On sim app it says roaming NOT ACTIVATED?

Phone is pay as you go

Phone says emergency calls only-EE

I have been in touch with numerous members

Re: No signal or data connection

Spud5700 — Wed, 08 Mar 2023 15:50:19 GMT

On sim app it says roaming NOT ACTIVATED?

Phone is pay as you go

Phone says emergency calls only-EE

I have been in touch with numerous members

Re: No signal or data connection

Leanne_T — Wed, 08 Mar 2023 16:56:07 GMT

Hi @Spud5700

Thanks for coming here.

Pay as you go SIM cards are set up for roaming as long as they are used in the UK before travelling abroad and mot in hibernation.

Did you use the SIM card in the UK?

When was the last time you made a call, text or topped up the account?

Leanne 🙂

Re: No signal or data connection

Spud5700 — Wed, 08 Mar 2023 17:42:03 GMT

Yes used in uk
Topped up a month ago
Put £1 VIP pack on 2 days before i left and used in uk ..worked OK
Have put local sim in lyca mobile data worked but not calls, received texts
from carrier but unable to send any
Contacted phone maker "verve" and they said contact EE
Your thoughts
John

Re: No signal or data connection

Leanne_T — Wed, 08 Mar 2023 17:43:24 GMT

Hi @Spud5700

Do either SIM cards work in any other phone?

Leanne.

Re: No signal or data connection

Spud5700 — Wed, 08 Mar 2023 18:04:03 GMT

I'm loathe to put into my wife's working phone so I guess I will have to
get new phone on return
Thanks
John

Re: No signal or data connection

Leanne_T — Wed, 08 Mar 2023 18:06:25 GMT

If you still have problems when you return, please try the SIM card in another phone to see if this works OK for you @Spud5700

If it does, the phone may have developed a fault. You could try backing up all data and preforming a factory reset if you have not done this already, to see if this helps.

Leanne.

Re: No signal or data connection

Spud5700 — Wed, 08 Mar 2023 18:28:21 GMT

I have done factory reset a week ago

Thanks

John

Re: No signal or data connection

Leanne_T — Wed, 08 Mar 2023 18:31:15 GMT

I see thanks @Spud5700

Please try the other suggestion of the SIM card in another phone so we can fine out where the problem may be coming from.

Leanne.