topic Phone Temporarily Unavailable in Mobile Services

Phone Temporarily Unavailable

Vicki_47 — Sat, 25 Feb 2023 10:59:07 GMT

I'm still waiting for Customer Service to come back to me so in the meantime I thought I'd see if someone in The Community knows what my issue is.

I'm currently in the UAE, I have Roaming and a Travel Data Pass, all was fine until yesterday when I was expecting a call from the UK and never received it. Turns out the person calling me was getting the message that my phone was temporarily unavailable. I don't know how this is possible when the day before and even last week I was receiving calls. I note this morning, however, that my data allowance for the month included in my contract has run out, would this have an impact or have I been blocked? It's rather annoying as I need to be contactable.

Thanks.

Re: Phone Temporarily Unavailable

James_B — Sat, 25 Feb 2023 13:41:35 GMT

Hi @Vicki_47,

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

James

Re: Phone Temporarily Unavailable

Vicki_47 — Sat, 25 Feb 2023 13:51:24 GMT

I just checked and yes I did. I've just taken it off to see if that helps.

Re: Phone Temporarily Unavailable

Vicki_47 — Sat, 25 Feb 2023 13:54:04 GMT

Thank you James, that seems to have dome the trick.

Re: Phone Temporarily Unavailable

James_B — Sat, 25 Feb 2023 14:03:00 GMT

No problem @Vicki_47

Thanks for the update. 🙂

James

Re: Phone Temporarily Unavailable

NicciB2 — Sat, 04 Mar 2023 03:25:56 GMT

I had the same problem! In Thailand and the bank couldn't call me. Brilliant - added £5 to the cap! Many thanks for helping Vicki and now me.

Re: Phone Temporarily Unavailable

Christopher_G — Sat, 04 Mar 2023 07:51:00 GMT

Glad you managed to get sorted, @NicciB2. Thanks for letting us know this thread helped.

Have a brilliant trip. 🙂

Chris