topic Re: International Calling in Mobile Services

International Calling

gaxor — Fri, 24 Feb 2023 15:14:02 GMT

I have a Pay Monthly contract and I was very disappointed with EE, as whilst I was in Antigua neither my wife or I (Both on same EE account) could make any local calls, which was extremely frustrating.

Whilst in Antingua I texted Roaming to 150, and received an acknowledgement saying "Great your phone is now set up to be used for roaming in any country" - Sadly it was not!!!

Was I doing anything wrong?

I am very tempted to move to another provider where international calls are standard

Re: International Calling

Chris_B — Fri, 24 Feb 2023 17:10:11 GMT

@gaxor Was you putting the area code in before you dialled the number The area code is +1 then the number you was calling.

You obviously had a cellular connection and was connected to a network or your text wouldn’t have been sent.

Re: International Calling

gaxor — Fri, 24 Feb 2023 17:53:38 GMT

Yes. I couldn't see anything wrong with what I was doingThe number would ring once then dropKind regardsGary Ramsdale

Re: International Calling

James_B — Sat, 25 Feb 2023 09:01:36 GMT

Hi @gaxor,

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

James

Re: International Calling

gaxor — Sat, 25 Feb 2023 09:51:38 GMT

NoKind regardsGary Ramsdale

Re: International Calling

James_B — Sat, 25 Feb 2023 09:54:37 GMT

Hi @gaxor,

Did your phone's status bar show a connection to a local network?

James

Re: International Calling

bristolian — Sat, 25 Feb 2023 10:06:55 GMT

In addition to the check for your phone's screen showing a local network connection, can you make calls back to the UK?

Re: International Calling

gaxor — Sat, 25 Feb 2023 10:23:38 GMT

Yes

Gary Ramsdale

Re: International Calling

gaxor — Sat, 25 Feb 2023 10:23:39 GMT

Yes it was showing digicel and yes I could make calls to the uk

Gary Ramsdale

Re: International Calling

James_B — Sat, 25 Feb 2023 10:25:33 GMT

Hi @gaxor,

I suspect there is an international calling bar on your account.

Our Customer Care Team will be happy to remove it if you get in touch.

Thanks

James