topic Trying to get signal I’m germany in Mobile Services

Trying to get signal I’m germany

Wendy150 — Fri, 24 Feb 2023 11:08:50 GMT

I’m trying to get signal and use my data in Germany but nothing is working I am currently on pay-as-you-go

I have data and log in one ee still can find a way one there and yeah have reststarted my phone still nothing and have try doing it manually

Re: Trying to get signal I’m germany

Wendy150 — Fri, 24 Feb 2023 09:10:33 GMT

Hi there need help I currently in Berlin on holiday from England originally and have no services and can use my data currently on a pay as you go for minutes and date need help getting service because no able to get maps up or call anyone

Re: Trying to get signal I’m germany

Chris_B — Fri, 24 Feb 2023 09:57:43 GMT

@Wendy150 With PAYG you don’t need anything enabled to make this work.
do you have any data allowance available to use ? You can check your EE account for this ?
have you tried restarting the device? Have you tried a manual search for a network ?

Re: Trying to get signal I’m germany

Katie_B — Fri, 24 Feb 2023 13:25:16 GMT

Good afternoon @Wendy150.

Welcome to the community.

Has your SIM been used in the UK before travelling to Germany?

Katie

Re: Trying to get signal I’m germany

Wendy150 — Fri, 24 Feb 2023 13:56:12 GMT

Can’t manage to get signal I do have data and log in one ee still can find a way one there and yeah have reststarted my phone still nothing and have try doing it manually can I did use my sms before leaving the uk

Re: Trying to get signal I’m germany

XRaySpeX — Fri, 24 Feb 2023 14:27:35 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

Re: Trying to get signal I’m germany

Christopher_G — Fri, 24 Feb 2023 16:24:22 GMT

Hi @Wendy150

Welcome to the community.

Are you on contract or pay as you go? Does it show that you're connected to a German network?
Chris