topic Re: EE Roaming - Help when abroad with your EE phone or device in Mobile Services

Re: EE Roaming - Help when abroad with your EE phone or device

DJW31 — Wed, 22 Feb 2023 03:37:09 GMT

I just purchased a roaming add on for Perth WA that i want to use for navigating but it is not working at all. I can't figure out why. I've purchased an add on that totally isn't working. Can someone advise asap please?

Re: Re: EE Roaming - Help when abroad with your EE phone or device

Katie_B — Wed, 22 Feb 2023 07:34:34 GMT

Hello @DJW31.

Welcome to the community.

Did you activate Roaming before leaving the UK?

When purchasing a roaming add-on this does not automatically enable roaming on your account.

If you did not I would recommend getting in touch with our customer care team.

If you are not with someone with a working phone you can also log in to your My EE and use our online chat service which is open from 8am-10:30pm UK time.

Should you be with someone who has a working phone you can call on +447953966250.

Speak soon,

Katie

Re: Re: EE Roaming - Help when abroad with your EE phone or device

abellewp — Wed, 22 Feb 2023 20:36:38 GMT

So my problems were diagnosed and fixed last night. Phone was set to 5 g but the areas I was in did not support that coverage so phone shut down to sos only. My phone had worked previously in Queensland and NSW but once in SA it went to 3G and then sos.
Maybe your phone is doing something similar.
Good luck.

Sent from my iPhone

Re: Re: EE Roaming - Help when abroad with your EE phone or device

Katie_B — Thu, 23 Feb 2023 07:39:59 GMT

Thank you for coming back and letting us know @abellewp.

Katie 🙂