topic No internet. My wife on EE has internet from O2.de my provider Vodafone.de in Mobile Services

No internet. My wife on EE has internet from O2.de my provider Vodafone.de

Grantk — Tue, 21 Feb 2023 20:34:18 GMT

I have no internet from EE . My wife on EE has internet from O2.de

my provider says Vodafone.de

What do I do ?

I’ve tried going to Vodafone.de

still nothing

I have heaps of credit and data

switch phone off and on zillion times

driving me nuts

Re: No internet. My wife on EE has internet from O2.de my provider Vodafone.de

Chris_B — Tue, 21 Feb 2023 20:43:05 GMT

@Grantk So you’re not in the UK then. Have you tried manually searching for a different network ? Did you enable roaming on your account before you left the UK ?

Re: No internet. My wife on EE has internet from O2.de my provider Vodafone.de

XRaySpeX — Tue, 21 Feb 2023 20:42:23 GMT

@Grantk : Where are you? If you're on EE, how can your provider be Vodafone.DE?

Re: No internet. My wife on EE has internet from O2.de my provider Vodafone.de

Chris_B — Tue, 21 Feb 2023 20:44:07 GMT

@XRaySpeX Roaming in Germany.

Re: No internet. My wife on EE has internet from O2.de my provider Vodafone.de

Grantk — Tue, 21 Feb 2023 21:07:07 GMT

Yes global roaming in Germany

I run dual sim

Vodafone New Zealand (now called one I think)

and EE

when I flick to nz sim works instantly on voda nz

when go back to EE it doesn’t work

it’s only started to have problems last 2 days in Munich

my wife has got it to work now on O2.de but very frustrating

thanks guys g

Re: No internet. My wife on EE has internet from O2.de my provider Vodafone.de

XRaySpeX — Tue, 21 Feb 2023 21:10:50 GMT

@Chris_B : You inferred correctly!

Re: No internet. My wife on EE has internet from O2.de my provider Vodafone.de

Grantk — Tue, 21 Feb 2023 21:11:56 GMT

I rung EE but got put on hold for 20min until I gave in. Sadly no way to have them ring back

The joy with dual sim with Iph 13 is I can find another service provider

shame though I thought EE was reliable albeit a bit slow using data compared to my NZ sim

thanks for the help

Re: No internet. My wife on EE has internet from O2.de my provider Vodafone.de

Grantk — Tue, 21 Feb 2023 21:12:35 GMT

Yes

thanks Chris B

Re: No internet. My wife on EE has internet from O2.de my provider Vodafone.de

XRaySpeX — Tue, 21 Feb 2023 21:15:48 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.