topic Re: USA Roaming Pass not working in Mobile Services

USA Roaming Pass not working

Cugs141 — Thu, 02 Feb 2023 06:07:33 GMT

I’ve paid for a USA roaming pass. Arrived in

New York and can’t believe the phone is not working. Roaming is on. Phone is showing 4G and all the bars. Tried to manually change networks. When I turn off automatic it’s often just buffering. My husbands phone is working and was set up with the same pass. Arggghhh I’m so frustrated as need the phone for everything.

Re: USA Roaming Pass not working

Jon_K — Thu, 02 Feb 2023 07:52:35 GMT

Hi @Cugs141

Is it data that's not working on your phone?

What happens when you manually change to another network?

Jon

Re: USA Roaming Pass not working

Cugs141 — Thu, 02 Feb 2023 07:57:52 GMT

I’ve tried doing that. Only AT&T and T-mobile show 4G on my phone. The others SOS. It’s odd it won’t work when it says 4G and lots of bars. Nothing is working

Re: USA Roaming Pass not working

Jon_K — Thu, 02 Feb 2023 08:02:44 GMT

Do calls and texts not work on these networks either, @Cugs141?

What phone are you using?

Can you restart your phone?

Jon

Re: USA Roaming Pass not working

Schockwave — Thu, 02 Feb 2023 10:22:00 GMT

@Cugs141 , did you make sure that roaming, call abroad and premium calls are enabled on your account?

Re: USA Roaming Pass not working

XRaySpeX — Thu, 02 Feb 2023 11:04:14 GMT

@Cugs141 : The Roaming Abroad Pass is just a billing add-on. It doesn't enable your ability to roam abroad. For that you needed to have texted ROAMING to 150 before you left the UK to ensure roaming is enabled on your account. If you didn't you now need to call CS to have it enabled.

Re: USA Roaming Pass not working

chistery — Thu, 02 Feb 2023 11:31:02 GMT

As you have 4G showing and it is connected to a network it does sound like roaming is enabled.

What happens when you go to this link? http://neverssl.com

It will either work, redirect you to an EE roaming add on page or not work. This will help narrow down the issue.

I have also found ATT is the only network I could get working in NYC recently.

Re: USA Roaming Pass not working

Cugs141 — Thu, 02 Feb 2023 21:22:42 GMT

Called EE today and after 40 minutes they decided to remove the roaming pass and reinstall it. Thankfully it did the trick. Thanks everyone for the help ☺️

Re: USA Roaming Pass not working

Jon_K — Fri, 03 Feb 2023 07:38:36 GMT

Thanks for letting us know it's sorted, @Cugs141.

Enjoy New York!

Jon

Re: USA Roaming Pass not working

Pasitalia — Tue, 14 Feb 2023 14:05:31 GMT

How did you call ee from USA if

roaming pass is not working

Re: USA Roaming Pass not working

Schockwave — Tue, 14 Feb 2023 14:35:06 GMT

Hello @Pasitalia ,

Welcome to the community,

If you have something like Skype, there is a free number you can ring:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: USA Roaming Pass not working

Yemtos12 — Tue, 21 Feb 2023 16:57:36 GMT

I had roaming pass and arriving to the USA it says l dont have roaming pass and l have to buy

Re: USA Roaming Pass not working

Yemtos12 — Tue, 21 Feb 2023 16:59:35 GMT

What should l do l really need to use my phone when lm out because there is cap on my phone l can't use it.

Re: USA Roaming Pass not working

Christopher_G — Tue, 21 Feb 2023 17:31:06 GMT

Hi @Yemtos12

Are you connected to a US network with a signal? You can add a roaming pass in your My EE account.

Chris

Re: USA Roaming Pass not working

Cugs141 — Fri, 10 Mar 2023 22:33:15 GMT

Used my husbands phone!

Re: USA Roaming Pass not working

Lredondo1 — Tue, 06 Jun 2023 10:27:11 GMT

I am having the same problem. When adding the roaming pass, I was not advised to text roam to 150. I have tried the phone number given in your post but it says ‘the line you are trying to contact is restricted or not working’.

The only manual network to choose is T-Mobile and it is not working. The messaging service also says unavailable.
I need to use my phone for directions and am very unhappy.

Re: USA Roaming Pass not working

Lredondo1 — Tue, 06 Jun 2023 10:29:35 GMT

Hi, I am having the same problem. How did you manage to contact someone? Thanks

Re: USA Roaming Pass not working

Katie_B — Tue, 06 Jun 2023 11:00:07 GMT

Hello @Lredondo1.

Welcome to the community.

Are you with anyone who has a working phone? if yes, the team can be contacted on +447953966250.

Alternatively, please try logging in to your My EE account and waiting for the live chat option to appear.

If you need any further assistance please be sure to let me know.

Katie