topic Re: Data Add On in the USA in Mobile Services

Data Add On in the USA

aforth — Tue, 21 Feb 2023 02:21:51 GMT

I am in the USA. I have a Roam Further Pass. I used up the standard data I have and I was invited to buy a 20gb Recurring Data Pass, which I did. Even though it is telling me I have 40gb of data available to use in the USA, I cannot use mobile data. Help😀

Re: Data Add On in the USA

Leanne_T — Tue, 21 Feb 2023 08:00:15 GMT

Morning @aforth

Thanks for coming to the community.

Can you make calls and send texts?

What happens when you try and connect to data on your phone?

Leanne 🙂

Re: Data Add On in the USA

aforth — Tue, 21 Feb 2023 14:29:25 GMT

Calls and texts work fine.

When I try to connect to data my apps, browser, etc just tell me there's no connection. I have moved several miles around the city so I doubt signal is an issue.

Re: Data Add On in the USA

Leanne_T — Tue, 21 Feb 2023 14:47:56 GMT

Thanks @aforth

Have you tried manually connecting to another network?

Leanne.

Re: Data Add On in the USA

Anindita — Thu, 02 Mar 2023 19:09:25 GMT

I have similar problem. I cannot make calls or send text and i have 42GB data available. Any help?

Re: Data Add On in the USA

Jon_K — Fri, 03 Mar 2023 07:36:42 GMT

Hi @Anindita

Do you have a signal on your phone?

What phone are you using?

Can you see if roaming is enabled in your My EE Account?

Jon