topic Re: Can't send SMS or use internet in Mobile Services

Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 13:55:27 GMT

Hi. I ordered SIM card which I activated in UK before going abroad. Now I bought a supscribtion plan and I can't use any data while abroad, I tried sending an SMS or use maps but with no luck. Any idea why it's not working? I have got roaming switched on in my phone settings but when sending ROAMING to 150 it shows me I can't send it. Thanks

Re: Can't send SMS or use internet

Katie_B — Mon, 20 Feb 2023 13:59:38 GMT

Good afternoon @alexx3113.

Is your SIM a pay as you go SIM or pay monthly/

Where abouts currently are you?

Are you connected to a local network?

Katie

Re: Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 14:02:48 GMT

It's pay as you go SIM and I'm currently in Poland.

In my settings I have an option to manualy connect to networks.

Re: Can't send SMS or use internet

Katie_B — Mon, 20 Feb 2023 14:28:11 GMT

Thanks for confirming @alexx3113.

Roaming is auto enabled on pay as you go.

Have you tried manually connecting to another network?

Did the SIM work OK before you travelled abroad?

Katie

Re: Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 14:35:12 GMT

No, as settings are automatic, I haven't tried to conect to different network.

Yes, before travelling all was okay.

Re: Can't send SMS or use internet

Katie_B — Mon, 20 Feb 2023 14:36:49 GMT

Hi @alexx3113.

Please try manually selecting another available network.

Have you restarted your phone since arriving?

Katie

Re: Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 15:02:55 GMT

I have tried other networks but no luck.

Re: Can't send SMS or use internet

Katie_B — Mon, 20 Feb 2023 15:07:40 GMT

Thanks for trying @alexx3113.

Are you aware of anyone else experiencing this?

Katie

Re: Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 15:09:53 GMT

No, to be honest...

I have searched through the forum but couldn't find any similar topics.

Re: Can't send SMS or use internet

Katie_B — Mon, 20 Feb 2023 15:11:09 GMT

What happens if you try to make a call @alexx3113?

Katie

Re: Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 15:14:19 GMT

I can't make calls, texts or use data. It's like SIM is inside but I can't use it.

Is there anything I should do? I mean, I have subscription pack paid but maybe I need to have a credit or something?

Re: Can't send SMS or use internet

Katie_B — Mon, 20 Feb 2023 15:38:42 GMT

Hi @alexx3113.

You should be able to use your pack whilst in Poland.

Are you with someone who has a working phone?

Katie

Re: Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 15:41:20 GMT

Yes

Re: Can't send SMS or use internet

Katie_B — Mon, 20 Feb 2023 15:45:44 GMT

I would recommend giving us a call on +447953966250 @alexx3113, our customer care team will be able to take a look into your account further.

Katie 🙂

Re: Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 15:51:16 GMT

Thank you 🙂

Re: Can't send SMS or use internet

XRaySpeX — Mon, 20 Feb 2023 17:30:40 GMT

What do understand by "activated"? Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

Re: Can't send SMS or use internet

alexx3113 — Mon, 20 Feb 2023 17:45:43 GMT

SIM was activated in UK. Now, I can't use it while in Poland.

Re: Can't send SMS or use internet

Christopher_G — Mon, 20 Feb 2023 17:49:20 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad?

Chris

Re: Can't send SMS or use internet

XRaySpeX — Mon, 20 Feb 2023 18:50:34 GMT

Yes, so you said but did you use it in anger?

Re: Can't send SMS or use internet

alexx3113 — Mon, 13 Mar 2023 22:22:22 GMT

Hello. I have exactly the same problem as @Tovariz. Activated SIM means that I used it for calls and text messages in UK before going abroad. Any chance you could help? Thanks