topic Roam further in Mobile Services

Roam further

Forrest12 — Fri, 17 Feb 2023 09:43:14 GMT

I have Roam further set up and received confirmation email. However trying to make calls to the UK I keep getting notification that there is a call bar on UK numbers?

Re: Roam further

James_B — Fri, 17 Feb 2023 11:49:56 GMT

Hi @Forrest12,

Welcome to the EE Community. 🙂

Did you activate roaming and international calling before you travelled?

If not, please get in touch with Customer Care so a member of the team can activate them on your account.

Thanks

James

Re: Roam further

_MrR_ — Fri, 17 Feb 2023 12:47:37 GMT

Hey @Forrest12 ,

What country are you roaming in? I assume you've hooked up to a network there and have signal and a data connection.

If so, does the data connection work?

Also, when you call the UK, are you calling in the international format? (e.g. +44 7788 xxyyxx). Are you able to call local numbers? Can you receive incoming calls?

If you've checked the above and it's just outgoing calls that are affected, maybe try a manual network search and pick another carrier in the country you're in. See if that resolves it.