topic Trying call my friend but all the calls I make are barred I don’t know why in Mobile Services

Trying call my friend but all the calls I make are barred I don’t know why

Kelvin31 — Thu, 16 Feb 2023 11:02:42 GMT

Hello

Trying to make a phone this morning it say it’s barred I don’t know what’s happening?

Re: Trying call my friend but all the calls I make are barred I don’t know why

Leanne_T — Thu, 16 Feb 2023 13:15:42 GMT

Hi @Kelvin31

Thanks for coming here.

Is this happening with all calls?

Is the number a UK mobile or landline?

Are you with us on pay as you go or pay monthly?

Leanne 🙂

Re: Trying call my friend but all the calls I make are barred I don’t know why

Kelvin31 — Thu, 16 Feb 2023 13:45:51 GMT

Hi @Leanne_T

Yeah it happens to every call that I want to make even I want to call you guys but it’s not going through .

Yes is a UK NUMBER that I have used for almost 3 years now

it’s pay as you go

Thank you

Re: Trying call my friend but all the calls I make are barred I don’t know why

Leanne_T — Thu, 16 Feb 2023 14:06:42 GMT

Thanks @Kelvin31

Could the account have gone into hibernation?

Please see our What is pay as you go and flex hibernation, and how do I stop it? article for details.

Leanne.

Re: Trying call my friend but all the calls I make are barred I don’t know why

Kelvin31 — Thu, 16 Feb 2023 14:12:40 GMT

@Leanne_T

Please I haven’t gotten a text that it’s on hibernation because my number is active that’s what I have been using since. So I don’t know why it’s happening

Re: Trying call my friend but all the calls I make are barred I don’t know why

Leanne_T — Thu, 16 Feb 2023 14:15:55 GMT

Thanks @Kelvin31

If you get in touch with our pay as you go care team from any other phone on 0800 079 8586 the team will get this looked into for you.

Leanne.

Re: Trying call my friend but all the calls I make are barred I don’t know why

Kelvin31 — Thu, 16 Feb 2023 14:18:11 GMT

@Leanne_T

Am calling but it doesn’t go through 😒

Re: Trying call my friend but all the calls I make are barred I don’t know why

Leanne_T — Thu, 16 Feb 2023 14:19:26 GMT

From another phone? @Kelvin31

Leanne.

Re: Trying call my friend but all the calls I make are barred I don’t know why

Kelvin31 — Thu, 16 Feb 2023 14:40:56 GMT

@Leanne_T

No on my phone because I don’t have anyone with me

Re: Trying call my friend but all the calls I make are barred I don’t know why

Leanne_T — Thu, 16 Feb 2023 14:43:36 GMT

I see @Kelvin31

You would need to call from another phone to get this looked into. I am very sorry we have no account access on the community to see why this has happened.

Leanne.

Re: Trying call my friend but all the calls I make are barred I don’t know why

Kelvin31 — Thu, 16 Feb 2023 16:18:24 GMT

@Leanne_T

Please is there any way you can put me on a call with the technical team since I can’t make the call ?

Re: Trying call my friend but all the calls I make are barred I don’t know why

James_B — Thu, 16 Feb 2023 18:07:10 GMT

Hi @Kelvin31,

Sorry, if your SIM is in hibernation, you would only be able to contact Customer Care from another phone.

James