topic Re: Phone not working abroad in Mobile Services

Phone not working abroad

AS-PhoneUser — Tue, 14 Feb 2023 19:06:58 GMT

I am abroad with my family. I have bought roaming passes. One of our four phones is dead - it cannot call or get data. MyEE shows no charges and plenty of data left. The other three phones are similar. I cannot get through to customer service. All I get is the booklet about charges etc. what can I do?

Re: Phone not working abroad

XRaySpeX — Tue, 14 Feb 2023 19:18:32 GMT

@AS-PhoneUser : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Phone not working abroad

bristolian — Tue, 14 Feb 2023 20:06:35 GMT

@AS-PhoneUser wrote:

One of our four phones is dead - it cannot call or get data.

Does it have coverage of a foreign network? If the roaming facility has not been enabled, you won't connect to a local network in foreign countries. Without that, all services that need mobile coverage will inevitably fail.

Re: Phone not working abroad

AS-PhoneUser — Tue, 14 Feb 2023 20:46:33 GMT

thanks. Very helpful. It looks like only two roaming passes got registered and not the others. But one of the unregistered phones seemed to connect just fine while the other didn't. We've now added the roaming passes (thanks Brexit) and after a restart things are working. Thank you for your suggestions and replies.

Re: Phone not working abroad

Leanne_T — Wed, 15 Feb 2023 07:35:59 GMT

Thanks for coming back and letting us know this is now sorted @AS-PhoneUser

Have a lovely time 🙂

Leanne.