topic Re: Can’t send WhatsApp or use internet even when connected to WiFi in Tenerife in Mobile Services

Can’t send WhatsApp or use internet even when connected to WiFi in Tenerife

364639joy — Tue, 14 Feb 2023 14:44:28 GMT

Re: Can’t send WhatsApp or use internet even when connected to WiFi in Tenerife

XRaySpeX — Tue, 14 Feb 2023 17:12:29 GMT

@364639joy : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Can’t send WhatsApp or use internet even when connected to WiFi in Tenerife

Chris_B — Tue, 14 Feb 2023 18:45:35 GMT

@364639joy Just to check do you mean Wi-Fi or cellular data ? A Wi-Fi connection is between your device and a router. A cellular data connection is between your device and a cellular network. These are not the same thing and your device connected to Wi-Fi has nothing to do with EE.