topic Re: Sim card stopped working abroad in Mobile Services

Sim card stopped working abroad

Bfdn — Sun, 12 Feb 2023 12:14:34 GMT

Hello,

I have roaming enabled but my sim doesn't even find a network. It worked in the past and has recently stopped. I've tried resetting the phone and manually searching for networks but nothing is found. Any advice?

Thanks!

Re: Sim card stopped working abroad

bristolian — Sun, 12 Feb 2023 13:02:49 GMT

Are you on PAYG or pay-monthly?

Re: Sim card stopped working abroad

Leanne_T — Sun, 12 Feb 2023 13:33:36 GMT

Hi @Bfdn

Thanks for coming here.

Could you also let us know, how long have you been abroad?

Where are you roaming at the moment?

Have you had a signal since you have been abroad on this trip, and this has now stopped?

Speak soon.

Leanne.

Re: Sim card stopped working abroad

Bfdn — Sun, 12 Feb 2023 13:48:04 GMT

Hello,

Thanks for getting back to me.

1. A couple months now

2. Italy

3. Yes it was working but has stopped recently. I hadn't noticed initially as I mainly use a local sim for data.

Re: Sim card stopped working abroad

Leanne_T — Sun, 12 Feb 2023 13:49:40 GMT

Thanks @Bfdn

Are you with us on pay as you go or pay monthly?

Do you have any networks showing when you manually search?

Leanne.

Re: Sim card stopped working abroad

Bfdn — Sun, 12 Feb 2023 13:57:11 GMT

Monthly and no networks showing.

Re: Sim card stopped working abroad

Leanne_T — Sun, 12 Feb 2023 14:05:06 GMT

Thanks @Bfdn

Are you able to try the SIM in another phone at all?

Leanne 🙂

Re: Sim card stopped working abroad

SJ_ — Mon, 13 Feb 2023 13:27:06 GMT

Hi Leanne,

I’m in the USA and having a similar issue.
I’m pay monthly, using an eSIM but my phone has had no signal on my EE sim since getting here on the 3rd February.

I cannot make/ receive calls or texts, please can you advise?

Thanks,,

Re: Sim card stopped working abroad

James_B — Mon, 13 Feb 2023 15:06:17 GMT

Hi @SJ_,

Welcome to the EE Community. 🙂

Did you activate roaming before you travelled?

If you didn't, please get in touch with Customer Care so a member of the team can help.

James

Re: Sim card stopped working abroad

Bfdn — Mon, 13 Feb 2023 16:35:06 GMT

Thanks Leanne, that seems to have fixed it. I swapped phones and the sim card worked again. Now that I've transferred it back to the first phone it is still working 👍 Thanks!

Re: Sim card stopped working abroad

James_B — Mon, 13 Feb 2023 16:45:17 GMT

Thanks for letting us know @Bfdn 🙂

James