topic Re: I'm in the USA, roaming is on but ROAM FURTHER pass is not working for making ca in Mobile Services

I'm in the USA, roaming is on but ROAM FURTHER pass is not working for making ca

R3shma — Sun, 12 Feb 2023 20:06:55 GMT

I bought the roam further pass before I left UK. Data is working but I'm unable to make calls or send sms. Rebooted the phone.

Roaming is switched on.

Used this back in December when visiting the States.

Calls do not connect.

Cannot even call Customer Service.

Any ideas?

bristolian — Sun, 12 Feb 2023 20:15:12 GMT

If you have previously used the roaming facility, that is good evidence of it being enabled.

Which network are you currently connected to, and can you try selecting an alternative?

R3shma — Sun, 12 Feb 2023 21:48:43 GMT

Hi @bristolian, I'm not sure. It's automatically selected. So no idea which one I'm connected to. Just says 4g and gives me 3 to 4 bars.

Any instructions on how to check?

R3shma — Sun, 12 Feb 2023 21:54:45 GMT

Ah... just deselected "select automatically " and it says it will disconnect me from AT&T

Katie_J — Mon, 13 Feb 2023 07:43:28 GMT

Please try manually selecting another network and let us know the outcome.

Katie 🙂