topic Re: Sim Card not working on any device in Mobile Services

Sim Card not working on any device

ashfi — Sun, 12 Feb 2023 19:42:08 GMT

My SIM card just stopped working from earlier today. I tried to download an E-SIM but there's no way to access the QR code. I need to use my phone to log into my work due to two factor authorization. How do I get it to work again?

Re: Sim Card not working on any device

ashfi — Sun, 12 Feb 2023 19:43:06 GMT

I have already tried to reset my network settings, turned the phone on and off, tried the SIM on different phones (does not work), reinserted the SIM.

Re: Sim Card not working on any device

Chris_B — Sun, 12 Feb 2023 21:11:43 GMT

@ashfi Your sim will not work if you tried to activate the eSim as it moves the information from the sim to the eSim and deactivated the sim.
How did you try and do this ? and are you a contract customer?

Re: Sim Card not working on any device

ashfi — Sun, 12 Feb 2023 21:40:06 GMT

I only tried to get the esim after I had already lost my connection. I have a rolling pack.

Re: Sim Card not working on any device

XRaySpeX — Sun, 12 Feb 2023 22:08:29 GMT

You can't have an eSIM on PAYG.

Re: Sim Card not working on any device

Chris_B — Mon, 13 Feb 2023 05:23:05 GMT

@ashfi ESims are only for contract customers it’ll not work on PAYG. Your issue is something else.

You probably need to request a replacement SIM card.