topic Re: People are getting unobtainable number when trying to call & signal terrible in Mobile Services

People are getting unobtainable number when trying to call & signal terrible

MarkACE — Sat, 11 Feb 2023 02:22:51 GMT

I have had problems with the phone signal for a while now. I use the dual sim on my Samsung Galaxy S22 ULTRA- Vodafone work SIM is fine but my personal EE has gone terrible. People are also receiving an unobtainable number message when they call my EE number please help me resolve.

Re: People are getting unobtainable number when trying to call & signal terrible

Leanne_T — Sat, 11 Feb 2023 07:39:06 GMT

Hi @MarkACE

Thanks for coming here.

Does this happen in more than one area?

Have you restarted the phone?

Thanks 🙂

Leanne.

Re: People are getting unobtainable number when trying to call & signal terrible

MarkACE — Sat, 11 Feb 2023 13:58:02 GMT

Thank you yes I have restarted the phone and yes it does happen in various locations.

Sent from Outlook for Android<>

Re: People are getting unobtainable number when trying to call & signal terrible

Leanne_T — Sat, 11 Feb 2023 14:00:50 GMT

Thanks @MarkACE

Are you able to try the SIM Card in another phone to see if the same happens?

Leanne.

Re: People are getting unobtainable number when trying to call & signal terrible

MarkACE — Sat, 11 Feb 2023 14:12:02 GMT

Thanks for getting back so quick I have done so am thinking it must be the SIM itself?

Sent from Outlook for Android<>

Re: People are getting unobtainable number when trying to call & signal terrible

Leanne_T — Sat, 11 Feb 2023 14:13:19 GMT

If the problem follows the SIM it does seem like it is the SIM card @MarkACE

To get the SIM replaced with the same number, please give us a call on 150 or pop into an EE Store with photo ID and they can replace the SIM for you.

Leanne 🙂

Re: People are getting unobtainable number when trying to call & signal terrible

MarkACE — Sat, 11 Feb 2023 14:17:02 GMT

Thank you for your help have a great weekend 😀

Sent from Outlook for Android<>

Re: People are getting unobtainable number when trying to call & signal terrible

Leanne_T — Sat, 11 Feb 2023 14:23:53 GMT

You too @MarkACE

Come back to the community anytime 🙂

Leanne.

Re: People are getting unobtainable number when trying to call & signal terrible

MarkACE — Sat, 11 Feb 2023 18:25:02 GMT

Thank you esim activated so hopefully all good from now. 👍

Sent from Outlook for Android<>

Re: People are getting unobtainable number when trying to call & signal terrible

Leanne_T — Sun, 12 Feb 2023 07:42:16 GMT

Thanks for letting me know @MarkACE

Hope this resolves the issue for you.

Leanne.