topic Forgot to turn on data roaming in Mobile Services

Forgot to turn on data roaming

Nwhybrow — Fri, 10 Feb 2023 06:04:07 GMT

I have recently travelled abroad and I have forgotten to turn on my data roaming before leaving the UK.

Is it possible to activate this from within the EU?

I have been an EE customer for many years and regularly use my phone at home in the UK.

PLEASE HELP!

Re: Forgot to turn on data roaming

Katie_B — Fri, 10 Feb 2023 08:31:27 GMT

Hi @Nwhybrow.

Welcome to the EE Community.

Of course, please log in to your My EE account and use the online chat service. A member of our customer care team will be happy to activate this for you.

Alternatively, if you are with someone who has a working phone please call +44 7953966250.

Katie 🙂

Re: Forgot to turn on data roaming

XRaySpeX — Fri, 10 Feb 2023 12:59:28 GMT

@Nwhybrow : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.