topic Re: Edge in Mobile Services

Edge

IW6 — Fri, 10 Feb 2023 10:51:20 GMT

I am in Berlin and my sons EE iphone is just saying Edge and he has no connection. Any ideas?

Re: Edge

Jon_K — Fri, 10 Feb 2023 12:44:28 GMT

Hi @IW6

Can you try restarting the phone?

What phone is he using?

Jon

Re: Edge

XRaySpeX — Fri, 10 Feb 2023 12:51:11 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Edge

Northerner — Fri, 10 Feb 2023 13:05:51 GMT

Hi @IW6

Try manually selecting another network.

Thanks