topic Re: Cant call out from tenerife in Mobile Services

Cant call out from tenerife

Sheeds — Fri, 10 Feb 2023 12:33:30 GMT

Hi all.

IIv set up my roaming b4 i flew to tenerife, but now here i cant call anyone.

Ihave no signal bars just a cross. Ideas welcome please.

Re: Cant call out from tenerife

XRaySpeX — Fri, 10 Feb 2023 12:37:09 GMT

@Sheeds : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Cant call out from tenerife

bristolian — Fri, 10 Feb 2023 12:41:20 GMT

If your phone is showing a cross where signal bars should be, one of two things is happening.

1: You have roaming activated but there's a problem with the specific network your phone is trying to connect to. Manually selecting an alternative often resolves.

2: Roaming is not activated on your SIM, which has been covered in the reply above.

Re: Cant call out from tenerife

Sheeds — Fri, 10 Feb 2023 14:38:52 GMT

Cheers xray.

I v just texted roaming to 150.

Big thanks geez yr a star.

Thanku

Re: Cant call out from tenerife

XRaySpeX — Fri, 10 Feb 2023 14:58:32 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.