topic Re: Re: No internet despite full 5G in Mobile Services

Re: No internet despite full 5G

Jester27 — Thu, 09 Feb 2023 21:16:37 GMT

Exactly the same for me.

I'm around 18 months into my contract and currently showing full 5g signal, but unable to load anything in Facebook, YouTube etc.

Absolute garbage.

Not had this issue until recently so something has changed.

Same phone (S21 Ultra 5G)

Same SIM card.

I can't wait to move to another network, all I got from EE was to use WiFi...

I'm at work and don't have WiFi.

And haven't needed it for the last 18 months either.

Roll on June and I'm changing networks.

Re: Re: No internet despite full 5G

bristolian — Thu, 09 Feb 2023 22:39:20 GMT

Is this a permanent issue? Or does toggling mobile data off/on temporarily resolve?

Can you load non-social media sites? It could be a content lock issue if so.

Re: Re: No internet despite full 5G

Jester27 — Thu, 09 Feb 2023 22:58:37 GMT

It works on and off.

Sometimes it seems fine.

Others it just doesn't load.

Not just social, but other data stuff too.

Websites

Email etc

Have tried airplane mode

Rebooting the phone

Switching data on and off

Force closing apps

Makes no difference

Re: Re: No internet despite full 5G

James_B — Fri, 10 Feb 2023 08:12:14 GMT

Hi @Jester27,

Does the Network Status Checker report any problems in the area?

James

Re: Re: No internet despite full 5G

HannahLizz — Fri, 10 Feb 2023 11:31:01 GMT

Yes! Mine is the same it never use to be an issue until recently - I recently upgraded and requested a new sim incase that was the issue but no difference... I used to have 0 issues in the office and I'm still in the same workplace but now I have no signal or data usage

Re: Re: No internet despite full 5G

Joel39 — Tue, 28 Feb 2023 16:52:45 GMT

Just checking; you have cleared the cache on your phone/browsers? It sounds like an issue with that. Try tech supp, they will help.

Re: Re: No internet despite full 5G

Jester27 — Wed, 22 Nov 2023 10:58:20 GMT

After putting up with this crap throughout my contract

I have now switched to Three with the same phone and have zero issues on their network.

Won't be using EE again

Re: Re: No internet despite full 5G

Mr_RustyOne — Fri, 05 Jul 2024 16:50:25 GMT

I feel your frustration as I have had the same problem. The solution in my case was very straightforward although I had to go to the EE shop to eventually find someone to suggest the following:

Open Settings/General/transfer or reset iPhone/reset/reset network settings.

This setting will essentially reboot your network connection . It will require you to re-enter your home Wi-Fi password when you try to connect but I think this is straightforward. This command will not cause you to lose data or suffer any other inconvenience apart from the minor one above.

Re: Re: No internet despite full 5G

Extremejoeyb — Fri, 02 May 2025 13:34:47 GMT

I had a similar problem especially in areas of high people numbers. I discovered that a setting in 'mobile network/more settings' called 'SMART 5G' was the cause. It's supposed to save battery when connecting to 4G/5G but just stopped my 5G signal.