topic Cant call in Mobile Services

Cant call

Redmaverick — Fri, 10 Feb 2023 11:07:40 GMT

Just landed in Spain and have activated data roaming - can’t make calls to UK mobiles - getting a message to call 470 ?? But won’t work ??

Re: Cant call

Katie_B — Fri, 10 Feb 2023 12:46:27 GMT

Hello @Redmaverick.

Welcome to the community.

Did you text ROAMING to 150 before leaving the UK?

Have you connected to a local network?

Katie

Re: Cant call

XRaySpeX — Fri, 10 Feb 2023 12:49:14 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Cant call

loeksnokes — Tue, 01 Aug 2023 09:29:50 GMT

I am in the same situation.

I HAVE activated ROAM EU.

I am in Italy (usually based in the UK). I rebooted my phone on landing and got assigned a network automatically (I TIM), but I still cannot make calls to my family's mobiles in the UK.

Thanks.

Re: Cant call

James_B — Tue, 01 Aug 2023 10:26:11 GMT

Hi @loeksnokes,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Which EU roaming add-on have you purchased?

James