topic Re: No internet despite full 5G in Mobile Services

No internet despite full 5G

HannahLizz — Thu, 09 Feb 2023 12:18:50 GMT

I had the issue with my old phone where the mobile data wouldn't work and location services, I got an upgrade thinking it was a phone issue and I still don't have mobile data connection despite it saying I have 5G and the network status is 'Excellent' - Never used to have issues this started about 5 months ago.

Re: No internet despite full 5G

Northerner — Thu, 09 Feb 2023 12:22:21 GMT

Hi @HannahLizz

What device do you have?

Is mobile data activated?

Thanks

Re: No internet despite full 5G

bristolian — Thu, 09 Feb 2023 12:25:17 GMT

Also, are you able to make & receive calls OK?

Re: No internet despite full 5G

HannahLizz — Thu, 09 Feb 2023 12:29:58 GMT

I have Iphone 14 and mobile data is activated

I get internet back if I reboot my phone but it drops off again after so long

Re: No internet despite full 5G

HannahLizz — Thu, 09 Feb 2023 12:30:23 GMT

Yes calls and texts are working, it's just mobile data 🙂

Re: No internet despite full 5G

James_B — Thu, 09 Feb 2023 15:16:48 GMT

Hi @HannahLizz,

Welcome to the EE Community. 🙂

Are you only experiencing this issue in one location or everywhere?

James

Re: No internet despite full 5G

HannahLizz — Fri, 10 Feb 2023 11:28:55 GMT

The issue appears to be everywhere - better at night though for some reason

Thanks!

Han:)

Re: No internet despite full 5G

James_B — Fri, 10 Feb 2023 11:30:59 GMT

Did the Network Status Checker report any problems @HannahLizz?

James

Re: No internet despite full 5G

HannahLizz — Fri, 10 Feb 2023 11:31:35 GMT

Hi!

It does not, it says the 5G signal should be 'Excellent'

Han

Re: No internet despite full 5G

James_B — Fri, 10 Feb 2023 11:34:48 GMT

What about if you select the 'check status' option @HannahLizz?

James

Re: No internet despite full 5G

HannahLizz — Fri, 10 Feb 2023 11:37:51 GMT

For my current location it says there is service disruption and should be sorted in 16 hours, however, I've had this issue since November.

I checked the status option for my home address where I also get the problem and it says there are no known issues

Re: No internet despite full 5G

James_B — Fri, 10 Feb 2023 11:50:00 GMT

Hi @HannahLizz,

Please register for updates with the status checker so we can keep you informed on the progress of the problem at your current location.

For the issue at home, please use the 'report a problem' option.

Thanks

James