topic Re: No signal abroad in Mobile Services

No signal abroad

Ameliajohnson — Wed, 08 Feb 2023 00:39:47 GMT

I am currently travelling abroad in Australia and have no signal. I will be abroad for over a year but want to keep my British number.

I have no roaming limits set up and my phone can't manually find any local networks.

Please can you help.

Many thanks,

Amelia

Re: No signal abroad

Leanne_T — Wed, 08 Feb 2023 07:54:49 GMT

Hi there @Ameliajohnson

Thanks for coming here.

Have you had signal since you arrived in Australia?

Do you have a pay monthly or pay as you go account?

Thanks 🙂

Leanne.

Re: No signal abroad

Ameliajohnson — Wed, 08 Feb 2023 09:01:02 GMT

I had signal for a few days after entering Australia, but then it stopped
working.
And I am in the last week of my pay monthly to start a pay as you go the
following week.
Thanks
Amelia

Re: No signal abroad

Leanne_T — Wed, 08 Feb 2023 09:51:36 GMT

Thanks @Ameliajohnson

I would suggest giving us a call from another phone on +44 7953966250 and the team can get this looked into for you.

Leanne.

Re: No signal abroad

bristolian — Wed, 08 Feb 2023 12:30:20 GMT

@Ameliajohnson wrote:

And I am in the last week of my pay monthly to start a pay as you go the
following week.

All new EE PAYG SIMs need to be activated on EE's UK network before they will work abroad - this includes migrations from pay-monthly.

If you are currently on pay-monthly but convert to PAYG abroad, your SIM will stop working when it converts and the only fix will be to use it in the UK.

Re: No signal abroad

Putera — Tue, 14 Feb 2023 10:57:15 GMT

My EE sim is paid monthly and it did not work abroad (no signal) I have been abroad for almost a year paying £25 per month with no service. Please tell me how to solve it. Thank you

Re: No signal abroad

James_B — Tue, 14 Feb 2023 11:28:36 GMT

Hi @Putera,

Welcome to the EE Community. 🙂

Which country are you in?

Did you activate roaming before you travelled?

James

Re: No signal abroad

Putera — Thu, 16 Feb 2023 07:49:12 GMT

Hi, no, I didn't. Please tell me how to, please?

Re: No signal abroad

Leanne_T — Thu, 16 Feb 2023 08:15:29 GMT

Hi @Putera

If roaming has not been set up you would need to call us from another phone on +44 7953966250 and the team will be happy to help.

Leanne.