topic SIM Card Was Working Fine, Now Says No Internet Connection in Mobile Services

SIM Card Was Working Fine, Now Says No Internet Connection

gdesilva01 — Tue, 07 Feb 2023 19:55:28 GMT

I have been in Italy for a week using my EE SIM card just fine. Then I suddenly got a 'No Service' notification. At first I thought it was because TIM Italy, the local network my SIM was connecting to, went down. But now I see I am reconnected to TIM, but when I take the phone off wi-fi it says there is no internet connection. I bought a 100GB data pack, and my account shows I have 99.3GB left of data, so I don't know why it states no internet connection.

I have taken the SIM out and put back in. I have turned off and turned on my phone. Thoughts on what else I can try? I don't have another phone, so cant do that option. Annoyed as I paid for the most expensive pack and now it isn't working.

Re: SIM Card Was Working Fine, Now Says No Internet Connection

gdesilva01 — Tue, 07 Feb 2023 20:42:17 GMT

Ok, for some reason, in my settings 3G was selected. I selected 4G and magically it works fine now.

Re: SIM Card Was Working Fine, Now Says No Internet Connection

Katie_B — Wed, 08 Feb 2023 07:45:54 GMT

That's great to hear @gdesilva01.

Thanks for letting us know.

Have a great day,

Katie