topic Re: Roaming not working in Mobile Services

Re: Roaming not working

karenwhite1991 — Tue, 07 Feb 2023 18:10:09 GMT

I am logged in my EE account, just activated my sim card in Romania and the "Parental & data controls" or Romaning activation options don't show in the app.

Re: Re: Roaming not working

bristolian — Tue, 07 Feb 2023 19:46:54 GMT

Are you on PAYG or pay-monthly?

PAYG phones are auto-enabled for roaming, but need to be used in the UK first.

Re: Re: Roaming not working

Leanne_T — Wed, 08 Feb 2023 07:04:41 GMT

Morning @karenwhite1991

Thanks for coming to the community.

Are you with us on pay as you go or pay monthly?

Speak soon.

Leanne.