topic Re: Data roaming upgrade in Mobile Services

Data roaming upgrade

rvharpham — Tue, 07 Feb 2023 07:48:02 GMT

I am visiting my daughter in NZ and need to add a data roaming package but cannot receive any texts or calls. WiFi calling isn't working.

I have a galaxy A51.

Please advise.

Re: Data roaming upgrade

Leanne_T — Tue, 07 Feb 2023 09:13:44 GMT

Hi @rvharpham

Thanks for coming to the community.

Do you have a pay monthly or pay as you go account?

Do you have signal showing?

Thanks 🙂

Leanne.

Re: Data roaming upgrade

XRaySpeX — Tue, 07 Feb 2023 12:52:28 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Data roaming upgrade

bristolian — Tue, 07 Feb 2023 17:32:32 GMT

To add, WiFi-calling is only supported in the UK.

It may work abroad, but standard roaming call charges will apply if it does.