topic Re: no service abroad in Mobile Services

no service abroad

Brook22 — Tue, 07 Feb 2023 07:30:06 GMT

how to sort out - no service abroad - it worked always very well but suddenly no service - iPhone 6s - thanks to all can help

Re: no service abroad

Leanne_T — Tue, 07 Feb 2023 08:05:07 GMT

Hi @Brook22

Thanks for coming here.

Are you on a pay monthly account or pay as you go?

How long ago could you use the phone abroad?

Where are you roaming?

Speak soon 🙂

Leanne.

Re: no service abroad

Brook22 — Tue, 07 Feb 2023 08:15:49 GMT

Hi Leanne,

Thanks for your reply.

I am pay as you go - I have a monthly pack - I always use this phone abroad with the same EE UK number. Roaming from Italy in the last couple of months.

It worked perfectly till yesterday morning.

Please advice, this is now very urgent.

Many thanks in advance

Re: no service abroad

Leanne_T — Tue, 07 Feb 2023 08:30:13 GMT

Hi @Brook22

Thanks for the quick reply.

Can you manually search for other networks, if you select another network do you get signal?

Leanne.

Re: no service abroad

Brook22 — Tue, 07 Feb 2023 08:33:17 GMT

Hi Leanne,
already tried to select other network without success - no signal - iPhone keeps saying "no service"

Re: no service abroad

Leanne_T — Tue, 07 Feb 2023 09:08:24 GMT

Hi @Brook22

Thanks for trying, which networks show available when you search?

Can you try resetting the network settings in your iPhone and then searching again and try to connect.

Leanne.

Re: no service abroad

Brook22 — Tue, 07 Feb 2023 09:30:47 GMT

Yes it seems that selecting "TIM" now it is working (since yesterday it didn't work) ... hopefully you have sorted out this
Thanks for your support Leanne!

Re: no service abroad

Leanne_T — Tue, 07 Feb 2023 09:34:07 GMT

Thanks for coming back and letting me know @Brook22

Leanne 🙂