topic Re: Why can't I buy a package for 30 pounds? in Mobile Services

Why can't I buy a package for 30 pounds?

Nicolas_GT — Sun, 05 Feb 2023 23:09:58 GMT

Re: Why can't I buy a package for 30 pounds?

XRaySpeX — Sun, 05 Feb 2023 23:37:26 GMT

Do you mean a PAYG pack? If so, text PACK30 to 150.

Re: Why can't I buy a package for 30 pounds?

Nicolas_GT — Mon, 06 Feb 2023 12:40:54 GMT

unable to buy package, gives an error

Re: Why can't I buy a package for 30 pounds?

Leanne_T — Mon, 06 Feb 2023 15:06:43 GMT

Hi @Nicolas_GT

Thanks for coming here.

Which package are you trying to buy?

Are you with us on pay as you go or pay monthly?

Leanne 🙂

Re: Why can't I buy a package for 30 pounds?

Nicolas_GT — Mon, 06 Feb 2023 16:50:34 GMT

I prefer to pay monthly.

Re: Why can't I buy a package for 30 pounds?

Nicolas_GT — Mon, 06 Feb 2023 16:53:08 GMT

I want a package for 30 pounds - 100GB

Re: Why can't I buy a package for 30 pounds?

Jon_K — Mon, 06 Feb 2023 18:26:54 GMT

Hi @Nicolas_GT

Are you trying to buy a SIM only deal or a contract that includes a phone?

Do you get an error message?

Jon

Re: Why can't I buy a package for 30 pounds?

XRaySpeX — Mon, 06 Feb 2023 18:32:58 GMT

That's a PAYG pack, isn't it?

Re: Why can't I buy a package for 30 pounds?

Nicolas_GT — Mon, 06 Feb 2023 20:29:26 GMT

I'm only trying to buy a package for 30 pounds - 100GB of internet traffic

Re: Why can't I buy a package for 30 pounds?

XRaySpeX — Mon, 06 Feb 2023 23:06:41 GMT

So you keep saying but you don't answer our Qs so we may help you progress this.

Re: Why can't I buy a package for 30 pounds?

Nicolas_GT — Tue, 07 Feb 2023 07:50:21 GMT

Re: Why can't I buy a package for 30 pounds?

Nicolas_GT — Tue, 07 Feb 2023 07:50:49 GMT

Re: Why can't I buy a package for 30 pounds?

Nicolas_GT — Tue, 07 Feb 2023 07:52:19 GMT

Re: Why can't I buy a package for 30 pounds?

Nicolas_GT — Tue, 07 Feb 2023 07:59:13 GMT

I already have 30 pounds in my account. A 100 GB package also costs £30. I can't buy this package

Re: Why can't I buy a package for 30 pounds?

Leanne_T — Tue, 07 Feb 2023 09:06:57 GMT

Hi @Nicolas_GT

If this is not working for you, please call us on 150 and the team will be happy to help.

Leanne.

Re: Why can't I buy a package for 30 pounds?

XRaySpeX — Tue, 07 Feb 2023 11:25:15 GMT

Have you tried texting PACK30 to 150?

What does texting AL to 150 from it fully report verbatim (it is free)?