topic No mobile derive - Italy in Mobile Services

No mobile derive - Italy

NAHOP — Tue, 07 Feb 2023 06:20:36 GMT

Since arriving Sunday 4th Feb I've had no mobile service in Italy despite roaming being activated in settings and previously being able to roam while abroad

Any help? Can't call EE (as no mobile services!)

Re: No mobile derive - Italy

Dapperblue — Tue, 07 Feb 2023 06:27:37 GMT

I called EE on the 5th. They know about the issue but have no idea when it’ll be solved 🤌🏻

Re: No mobile derive - Italy

Christopher_G — Tue, 07 Feb 2023 07:37:01 GMT

Hi @NAHOP and @Dapperblue

Could you try manually connecting to both TIM and Iliad networks please?

Chris

Re: No mobile derive - Italy

NAHOP — Tue, 07 Feb 2023 08:22:03 GMT

Even though they say "forbidden"?

Re: No mobile derive - Italy

Christopher_G — Tue, 07 Feb 2023 08:22:53 GMT

Yes, even if it says that, @NAHOP.

Chris

Re: No mobile derive - Italy

NAHOP — Tue, 07 Feb 2023 08:24:23 GMT

Thanks.

Re: No mobile derive - Italy

NAHOP — Tue, 07 Feb 2023 08:27:02 GMT

Great - that works!

Re: No mobile derive - Italy

Katie_B — Tue, 07 Feb 2023 08:32:14 GMT

Thanks for letting us know @NAHOP.

Katie