topic Re: Connect to network in Mobile Services

Connect to network

Mrsninja — Sun, 05 Feb 2023 16:32:52 GMT

I'm in Florence and can't access the ee network have turned roaming etc on and turned phone off and on again but can't make calls and can only connect to hotel WiFi

Re: Connect to network

XRaySpeX — Sun, 05 Feb 2023 16:38:34 GMT

@Mrsninja : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: Connect to network

Mrsninja — Mon, 06 Feb 2023 16:41:03 GMT

Hi I am in Italy my network went off yesterday and I was signed onto iliad as recommended but now that is unavailable as well. when is this getting sorted as i do need my phone?

Re: Connect to network

Jon_K — Mon, 06 Feb 2023 18:19:52 GMT

Hi @Mrsninja

Are you able to connect to any other available networks?

Do you know of anyone else using a UK phone having the same problem?

Jon

Re: Connect to network

Mrsninja — Mon, 06 Feb 2023 23:20:51 GMT

Hi I have logged onto I Tim but that dropped out as well my husband is on virgin but his phone is working

Re: Connect to network

NAHOP — Tue, 07 Feb 2023 06:17:19 GMT

Did you get this sorted? I'm on Italy too and have no coverage / won't select any networks. I have roaming activated etc- any suggestions?

Re: Connect to network

Christopher_G — Tue, 07 Feb 2023 07:35:51 GMT

Hi @NAHOP

Welcome to the community.

Have you had access to any of the networks since you've been there? Have you tried both TIM and Iliad networks?
Chris

Re: Connect to network

LuisaIT — Wed, 08 Feb 2023 16:14:34 GMT

Hi All,

My phone stopped working from yesterday, no signal, no possibility make/receiving calls, sending/receiving texts. Is there an issue in Italy right now?

Many thanks in advance,

Re: Connect to network

Jon_K — Wed, 08 Feb 2023 18:09:11 GMT

Hi @LuisaIT

Are you able to try manually searching and connecting to another network and see if you still have no signal?

Jon

Re: Connect to network

Ninitegou — Thu, 09 Feb 2023 10:26:26 GMT

Hi, I'd be grateful for some help as my broadband has stopped connecting entirely after a few weeks in Italy. I have no signal at all. I had no issues with roaming before this and could use my data unlimitedly. Could it be because I've stayed for too long outside of the UK (it's been less than a month).

I can't call the EE sorry team as I have no signal at all and their messaging function is unavailable.

Had this happened to anyone? Any help appreciated!

Thank you!

Re: Connect to network

Ninitegou — Thu, 09 Feb 2023 10:30:02 GMT

Hi both, I'm in the same situation, in Italy as well.

Re: Connect to network

Ninitegou — Thu, 09 Feb 2023 10:33:29 GMT

I've tried manually selecting the roaming networks (Vodafone and 3ITA) but it says 'couldn't connect'. I've also tried restarting my phone/turning Romanina in and off, etc

Re: Connect to network

James_B — Thu, 09 Feb 2023 11:07:50 GMT

Hi @Ninitegou,

Welcome to the EE Community. 🙂

Has your phone been working previously in Italy or has it not connected since you arrived?

James

Re: Connect to network

Ninitegou — Thu, 09 Feb 2023 11:33:02 GMT

Hi,

Thanks for your reply. It was working perfectly fine until a few days ago
and I've had no problems during previously trips to Italy.

Thanks,

Valentina

Re: Connect to network

James_B — Thu, 09 Feb 2023 11:42:54 GMT

Have you been able to test your phone in more than one location @Ninitegou?

James

Re: Connect to network

Ninitegou — Thu, 09 Feb 2023 12:49:37 GMT

Yes I have, in many different places around my area.

Re: Connect to network

LuisaIT — Thu, 09 Feb 2023 12:57:29 GMT

Hi @Jon_K

Unfortunately, it does not work. It stopped all of a sudden - I am wondering if there is an issue with the provider in Italy as it would appear I am not the only one experiencing this problem. What is even more frustrating is that I am unable to contact EE in anyway as all calls and messaging functions are unavailable.

Any help would be greatly appreciated.

Thanks,

Re: Connect to network

James_B — Thu, 09 Feb 2023 13:53:41 GMT

Did you try a manual network search @LuisaIT?

For iPhone, go to Settings > Mobile Data > Network Selection > Turn off Automatic

For Android, go to Settings > More Networks > Mobile Networks > Network Operators > Tap OK

James

Re: Connect to network

Mrsninja — Thu, 09 Feb 2023 15:42:09 GMT

Hi I am now in Venice logged onto I Tim but it keeps dropping out I presume there's a problem in Italy do you know when or if it is going to get fixed?

Re: Connect to network

James_B — Thu, 09 Feb 2023 15:54:18 GMT

Are you able to connect to Lliad @Mrsninja?

James