topic Re: no internet abroad in Mobile Services

no internet abroad

cmdc20 — Mon, 06 Feb 2023 15:01:39 GMT

Abroad in Estonia - can't get any internet to work, despite opting in for the ROAMING 2 quid a day fee?

Re: no internet abroad

XRaySpeX — Mon, 06 Feb 2023 15:15:55 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: no internet abroad

cmdc20 — Mon, 06 Feb 2023 16:21:33 GMT

Thanks, yes it's a monthly contract phone that I was using in UK beforehand. yes text 150 ROAMING in the morning. Currently says I have 4G but can't load any pages

Also had a spend cap (which should have been fine for the roaming charge) which I've now removed

Re: no internet abroad

bristolian — Mon, 06 Feb 2023 17:51:32 GMT

Are you able to make & receive calls?

Re: no internet abroad

cmdc20 — Mon, 06 Feb 2023 21:18:20 GMT

I cannot make calls but I can receice them

When connected to WIFI I still can't make calls but I can make a whatsapp call

Re: no internet abroad

bristolian — Mon, 06 Feb 2023 22:36:29 GMT

WhatsApp is just a mobile app, voice usage isn't a call in the same sense - your phone & the mobile network just see this as data traffic.

Have you enabled "call abroad & premium rate" on your EE account? Lack of doing so would explain the symptoms you have. If not - you'll need to contact CS as per the post above, to enable them.